Training Specialist

2 weeks ago

Melbourne, Victoria, Australia BYD Australia & New Zealand Full time
Overview

We are seeking a confident, polished, and experienced Training Specialist (based in the Melbourne Mulgrave office) to lead high-impact training sessions for our premium brand, DENZA. This role is critical in shaping the capabilities of our dealership network, with a focus on luxury product knowledge and high-end customer service standards. You will deliver both sales and technical training and ensure our people are equipped to represent the brand with excellence. This is a senior role — ideal for someone who brings automotive training experience, a structured and professional approach, and the ability to command a room.



Responsibilities
  • Deliver face-to-face and virtual training for dealership teams on both sales process and Denza's premium vehicle range.
  • Reinforce luxury service expectations and elevate the customer experience through structured, interactive training.
  • Use role-playing, simulations, and technical walkarounds to bring concepts to life.
  • Translate complex technical features into practical, customer-facing knowledge.
  • Stay current with Denza's product updates, connected tech, and premium offerings.
  • Roll out training content developed by the Learning and Development team.
  • Prepare and adapt slides, handouts, videos, and technical aids for training use.
  • Maintain consistency and quality in delivery across sessions.
  • Contribute to updates of training materials to ensure accuracy and relevance.
  • Assess learning using quizzes, observations, and feedback tools.
  • Provide clear, constructive coaching to help participants lift performance.
  • Collect feedback and contribute insights to improve future training.
  • Liaise with internal stakeholders and dealership leaders to align on training priorities.
  • Maintain attendance, performance, and feedback records.
  • Share insights and contribute to the ongoing evolution of Denza's training approach.


Qualifications
  • Tertiary qualification in Business, Education, Communications, Automotive, or a related field (or equivalent experience).
  • Proven experience delivering both sales and product/technical training, ideally in the automotive sector.
  • Experience in premium or luxury automotive brands is highly regarded.
  • Strong facilitation and public speaking skills.
  • Confident explaining key automotive concepts: EV platforms, hybrid systems, and intelligent driving tech.
  • Competent with presentation tools (PowerPoint, Google Slides).
  • Familiar with virtual training tools (Zoom, MS Teams).
  • Comfortable using or learning Learning Management Systems (LMS).
  • Professional, confident, and highly organised.
  • Able to engage and motivate a wide range of learners.
  • Holds high standards and encourages accountability in others.
  • Bilingual in English & Mandarin would be highly regarded.


How to apply

If you believe you are a good fit for the role, please click on APPLY and submit your updated resume.



Job details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Human Resources
  • Industries: Renewable Energy; Semiconductor Manufacturing
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