Business Solutions Analyst

2 days ago

Brisbane, Queensland, Australia Royal Automobile Club of Queensland Full time

Job Description - Business Solutions Analyst Y)

About the role

As a Business Solutions Analyst, you will collaborate on a wide range of projects and partner with cross-functional teams. You will work closely with our Business to coordinate enhancements and ensure the successful execution of key projects across all business lines at RACQ.

As a key member of the technology team, you will drive innovative solutions to meet project milestones. We are seeking an experienced, proactive Business Analyst who can manage multiple projects and deadlines effectively.

Key responsibilities:

  • Define and review business problems and opportunities using analysis techniques to develop scope statements and provide valuable input.
  • Create requirements plans, identify stakeholders, roles, responsibilities, and communication strategies for eliciting, analyzing, documenting, managing, and approving requirements.
  • Elicit requirements using individual and group techniques to discover and capture needs.
  • Work with stakeholders to define business metrics and acceptance criteria to ensure solutions meet requirements.
  • Analyze requirements using dependency and interface analysis, data and process modeling.
  • Track requirements with traceability tools, capturing status, sources, relationships, and dependencies to ensure delivery as specified.

About you

  • Extensive experience as a Business Analyst or Business Solution Analyst in a commercial environment.
  • Strong coaching and mentoring skills, with experience in providing advice on BA techniques and best practices.
  • Experience with web-based tools such as Confluence and JIRA.
  • Experience with D365 is desirable.
  • Ability to apply business analysis techniques to provide sound recommendations.
  • Proficiency in analytical skills, business rule and process analysis, data analysis, stakeholder analysis, and collaboration and communication skills.

Why join RACQ?

Join us during an exciting transformation towards smarter solutions that enhance security and prosperity for Queenslanders. We value community impact, professional growth, and sustainability initiatives, including our goal to be carbon neutral by 2032. RACQ promotes flexibility and diversity, encouraging applications from all backgrounds, including Indigenous peoples and those with disabilities.

What we offer:

  • Financial benefits and discounts on banking, assistance, and insurance products.
  • Community engagement opportunities through paid volunteer leave and events.
  • Flexible working options, parental leave, cultural observance leave, and other leave benefits.
  • Wellbeing programs, including health discounts, flu vaccinations, and Employee Assistance Program.
  • Development opportunities via in-house programs and digital learning platforms.

Note: RACQ may require psychometric assessments and background checks as part of the application process. For details, contact HR at

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