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Director of Services
1 month ago
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Are you passionate about achieving meaningful outcomes for clients? This unique Executive leadership role could be for you
Lead and oversee Women's Safety Services SA (WSSSA) crisis, integrated and statewide domestic and family violence programs.
ABOUT WSSSA
Women's Safety Services SA is a leading provider of support services for women and children experiencing domestic & family violence. Our staff have passion, courage and resilience that nurtures and supports life-changing outcomes for clients. Our organisation envisions a future where women and their children live safely and thrive in communities free from all forms of violence.
We are a values-based organisation with excellent conditions (including salary packaging and above award entitlements) together with a supportive work environment for all employees to thrive.
THE ROLE
We are seeking an experienced and strategic Director of Services to provide trauma-informed oversight and leadership of service development and responses. Aligning service delivery with contractual requirements, organisational goals, strategic direction, and the WSSSA client practice model.
Reporting to the Chief Operating Officer, you will also play an integral part in setting the direction and culture across all WSSSA Programs, to ensure the empowerment of Leaders in managing day to day operational and decision-making requirements of their respective programs.
Key Responsibilities
- Service development, planning and policy development, overseeing the implementation of quality service responses.
- Leadership and oversight of all WSSSA programs and the Student Placement Program, including supervision of four direct reports.
- Inform WSSSA's financial development planning process and contribute to budget planning and management.
- Identify, develop, and implement risk management strategies to ensure a high level of compliance across programs.
- Work in collaboration with People & Culture to support best practice WH&S policies to ensure safe work practices.
- Oversee management of the client database and ensure the collection and effective use of service data in the review and planning of services.
- Oversight of client incidents and complaints
ABOUT YOU
- Hold a degree level qualification in Social Work or a tertiary qualification in Social Science, Community Service, Psychology, Counselling or other relevant qualification, with extensive experience commensurate with the position.
- Proven senior leadership experience, particularly involving roles focussed on driving leader capacity, empowerment, and accountability for individual and team performance.
- Experience in service development, management, and evaluation, including the development of frameworks or practice models.
- Knowledge of the needs of women and children affected by domestic and/or family violence.
- Strong financial, operational and people management skills
- High level of written and verbal communication skills and interpersonal skills
- Ability to negotiate successful outcomes for clients at individual, team, and service levels
- Demonstrated empathy and ability to build relationships with a diverse range of marginalised and highly vulnerable people.
Special Conditions
- National Police Check required
- Working with Children Check required
- Driving licence required
- Out of hours work / on-call required
WHY CHOOSE WOMEN'S SAFETY SERVICES SA?
Working at WSSSA offers more than just a pay cheque. Here, you'll find a job with real purpose, where your efforts directly contribute to improving lives in our community. WSSSA is proud to offer the following to our valued staff:
- Generous above award Enterprise Agreement entitlements: Including
• 5 Weeks annual leave
• monthly RDO
• 5 Wellbeing days
• 6 weeks paid parental leave
• Paid Domestic & Family Violence Leave
• First Nations Ceremonial, and Cultural leave - Salary Packaging Options: up to $15,900 tax free and other incentives available
- Commitment to work life balance
- Career Development Opportunities: promotion opportunities, on the job and in-house training.
- Women's led organisation: client-centered, strengths based, diverse, trauma-informed, supportive and responsive
- Specialist Trauma-informed Employee Assistance Program
HOW TO APPLY
Visit https://womenssafetyservices.com.au/careers/ to for the full position description
Applications must include your resume and a cover letter, addressing the person specification
within the position description.
APPLICATIONS CLOSE: 11 August 2025
All applications will be reviewed upon submission and applicants may be interviewed and appointed prior to the closing date.
Any enquires or assistance with the application process please contact [emailprotected]
WSSSA is an Equal Opportunity Employer, committed to building our strengths through a diverse and inclusive workforce. Aboriginal and Torres Strait Islander applicants, applicants of culturally diverse backgrounds, those with disability, and gender diverse applicants are strongly encouraged apply.
Persons of Australian Aboriginal or Torres Strait Islander descent, who have the appropriate background and skills but do not have the essential qualification will be entitled to apply for any roles requiring a qualification in Social Work within Women's Safety Services SA (WSSSA).
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