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Cloud Solution Architect

1 month ago

Canberra, ACT, Australia Microsoft Innovation Center Full time

Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

In the Customer Success team, we are looking for people with a passion for delivering customer success. As a Cloud Solution Architect - Azure Infrastructure, you will enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your leading technical expertise, you will ensure customers maximise value from their MS investments. Microsoft aspires to help our customers architect and deploy first class cloud infrastructure solutions in Azure to be AI Ready by applying scalable best practices in the cloud with Cloud Adoption Framework (CAF) and Well-Architected Framework (WAF). Azure is the most comprehensive, innovative, and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption for AI Innovation within the most important companies in the market.

This role is flexible in that you can work up to 50% from home. It is based in Canberra.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

This position requires verification of Australian Citizenship to meet federal government security requirements plus you must hold Baseline Security Clearance conducted through the Australian Government Security Vetting Agency.

Responsibilities

Key Responsibilities:

  • Lead virtual teams and share strategic technical input.
  • Organize and present at internal and external events.
  • Connect gaps and patterns across business and technology areas.
  • Drive changes and improvements to existing intellectual property (IP), technologies, and processes.
  • Develop and expand impactful relationships with customer and partner architects, C-level technical decision makers, and business stakeholders.
  • Provide direction to technical decision makers and build bridges between technical and business decision makers.
  • Actively listen and create constructive tension and trust with customers/partners.
  • Guide team members to focus on customer/partner experience through efficient delivery.
  • Lead the adoption of Microsoft offerings and drive customer consumption.
  • Role models effective technical readiness and influences team to drive their own technical readiness.
  • Own complex customer/partner relationships and lead the removal of technical blockers.

Ideal Candidate Possesses

  • Deep industry knowledge and experience in technical leadership.
  • Proven track record of driving customer/partner success.
  • Strong communication and presentation skills.
  • Ability to connect business and technology areas and drive improvements.
  • Experience in developing and expanding relationships with key stakeholders.
  • Ability to anticipate and manage business and technical risks.

Benefits

  • Opportunity to work with a dynamic and innovative team.
  • Engage in high-impact projects and drive customer success.
  • Access to continuous learning and development opportunities.

Qualifications

Required Qualifications:

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years' experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

OR equivalent experience.

Preferred Qualifications

  • 6+ years experience working in a customer-facing role (e.g., internal and/or external).
  • 6+ years experience leading technical projects, teams, or functions.
  • Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications) or breadth of technical experience and knowledge in foundational application development and tooling, foundational AI, architecture design, with strong technical understanding of cloud deployment scenarios and workloads and proven ability to map the customer's needs to technical solutions.

Background Check Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

  • Citizenship Verification: This position requires verification of Australian Citizenship to meet federal government security requirements.
  • Baseline Security Clearance: This position requires you to hold a Baseline Security Clearance conducted through the Australian Government Security Vetting Agency.
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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