Breakfast Attendant

Join to apply for the Breakfast Attendant role at Highgate.

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It is a leading player in U.S. markets including New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. The company's global portfolio exceeds $20B in assets and generates over $5B in revenue. Highgate offers expert guidance throughout the hospitality property cycle, develops bespoke hotel brands, and uses industry-leading revenue management tools to optimize performance and asset value. With experienced hotel management leaders, Highgate is a trusted partner for top ownership groups and major hotel brands. The company has offices in London, New York, Dallas, and Seattle.

Location: La Quinta Inn Cleveland - Airport North, 4222 W. 150 Street, Cleveland, OH 44135

Overview: The Breakfast Attendant provides exceptional service to guests in the breakfast area, ensuring a welcoming and efficient experience.

Responsibilities include:

• Greeting and seating guests promptly
• Maintaining cleanliness and appearance of menus and service areas
• Clearing, cleaning, and resetting tables and hotel spaces
• Stocking and organizing service areas
• Handling guest requests and offering alternatives
• Communicating with departments about VIP guests
• Supporting beverage and food service, including cleaning and restocking
• Knowing service standards for room service orders
• Understanding menus and specials
• Performing cashiering duties and closing procedures
• Answering guest inquiries about the hotel and local attractions
• Producing quality drinks as required

Qualifications:

• Attention to detail, speed, and accuracy
• High School diploma or equivalent preferred
• Willingness to work varied schedules, including nights, weekends, and holidays
• Legal age to serve alcohol and passing responsible serving certification (e.g., TIPs)
• Food Handlers card as required
• Ability to evaluate situations quickly and calmly
• Understanding of hotel services and guest relations
• Effective communication skills
• Positive attitude and service orientation
• Basic food and beverage knowledge
• Numerical ability and basic reading/writing skills
• Patience, tact, and diplomacy in customer interactions
• Willingness to learn and support team members

• Entry level

• Full-time

• Management and Manufacturing

• Hospitality