Marketing and Administration Officer

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Location: Canberra, Australian Capital Territory, AU, 2600

What you'll be doing

The Marketing and Administration Officer role is an important part of SME Gateway's business development. By supporting the Business Development Manager, the business can grow its membership of companies and contract opportunities from its clients.

This role supports the Business Development Manager in the identification, planning, booking, and preparation of internal and external business promotions, such as presentations and attendance at trade functions. This may include simple desktop publishing tasks using Canva or similar technologies, and occasional participation at SME Gateway-hosted events during and after normal business hours. It may also provide similarly administrative support to the Chief Executive Officer on an ad hoc basis.

The role comprises structured and unstructured work. Structured work includes clearing grouped email mailboxes, processing new membership enquires by emailing preliminary information, scheduling meetings for the Business Development Manager, issuing and tracking documentation, and data entry and validation. Some phone contact with members is likely and requires a polite and business-like approach. This may include following up members who are late paying their account.

Other tasks may include data entry into CRM systems. Less structured activities will be given on an ad hoc basis, needing completion without affecting business-as-usual targets. These may require market research activities in support of business development strategy, for example, configuring and coordinating email marketing campaigns. The role also supports co-ordination and preparation of content for SME Gateway's tender submissions being led by the Business Development Manager.

Being part of a small team means adopting a can-do attitude to achieve success together. It's important to exercise sound judgement and be a self-starter. The role requires professional customer-service skills and sound business communication skills.

The ideal candidate must be based in Canberra and will be required to work on site at our Belconnen office, 5 days per week, at 4 hours per day with great flexibility on offer.

Additionally, holding an Australian Citizenship is a minimum non-negotiable requirement for this role. Have an AGSVA Baseline Clearance or the willingness and ability to obtain one.

Responsibilities:

• Work in a small team
• Seek and work to advice from the Business Development Manager
• Accurately follow written procedures
• Work confidently with the Microsoft Office suite of IT tools
• Be capable of working with a CRM tool, such as SalesForce or Prokuria, with appropriate training and OJT
• Clear mailboxes according to a daily schedule
• Liaise with Members to answer queries about their new or existing membership
• Analyse and escalate potential risks
• Maintain company systems including physical and digital records
• Create and lodge various reports as required
• Participate in regular operational and staff meetings
• Support a collaborative environment within the SME Gateway office
• Complete directed online training activities
• Undertake other duties as directed.

Working Conditions:

What will make you successful in this role?

About You:

• Have a minimum of two years of equivalent administrative experience
• Have exceptional time management, attention to detail, and prioritising skills
• Have excellent verbal and written communication skills
• Have a pleasant phone manner and the ability to work directly with Members and Clients
• Be able to demonstrate an aptitude for Business Development
• Be self-motivated & work well unsupervised
• Be an Australian citizen
• Have an AGSVA Baseline clearance or the willingness and ability to obtain one.

Why is this an exciting opportunity?

Atturra is one of the fastest growing ASX-listed advisory and IT solutions companies in Australia, giving you a strong foundation to fulfil your career ambitions.

We currently have 1100+ professionals working across Australia, New Zealand, Singapore and Hong Kong who are using innovation to lead the way.

This is your chance to make an impact. Come and join our talented and creative team of change makers to redefine the future through technology.

SME Gateway is a network that connects and supports skilled small and medium-sized enterprises (SMEs) with Government, Defence, and Industry clients. We provide direct access to over 450 Australian SME businesses and thousands of professionals nationwide. SME Gateway offers a corporate structure, panel access, and proven processes, enabling SMEs to enter markets that are often difficult to access independently. We also help SMEs secure new business by providing essential resources and capabilities on a genuine 'value-for-money' basis.

What our people say:

"We are working towards a very bright future."

"It's a company with vision and a promising future."

Why you'll love working here

Culture of possibility

At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, continuous learning, and smart work practices.

A strong set of company values

Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.

Valuable employee benefits

• Employee benefits, recognition, and wellbeing platform
• Career growth via succession planning, internal promotions, and mentorship opportunities
• Ongoing investment in professional development through industry and technology certifications, and study assistance
• Mental health support through our Employee Assistance Program
• Support for family and caring responsibilities, including paid parental leave
• Employee referral program, with monetary incentives offered

Commitment to supporting Australia's veterans

Atturra is proud to be recognised as a Veteran Friendly Employer by the Department of Veterans Affairs' Veteran Employment Commitment (VEC) and is committed to supporting Australia's veteran community. We aim to enhance the employment experience for veterans by improving recruitment, support, retention, and leadership opportunities to ensure they have a meaningful and impactful career with us.

What our people say:

"Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard."

We got this covered. Our Talent Acquisition team is working on our hiring demands and will reach out should we need extra support. Atturra only accepts referrals from agencies on our official supplier list via Agency Portal. Agencies are required to go through our procurement process, have an approved fee agreement, and be invited to participate in hiring for a job opening by the Atturra Talent Acquisition team. Any profiles or referrals submitted outside of this process will be deemed invalid. We request that you do not contact Atturra employees outside of the Talent Acquisition team for any hiring-related queries. To become an official supplier, send an expression of interest via .

Atturra is committed to addressing the digital skills gap and advocating for diversity and inclusion. We encourage applications from all individuals, regardless of Veteran or service status, gender, LGBTQI+ identity, ethnicity, religion, physical ability, or age.

This document is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be a comprehensive list of all responsibilities, key accountabilities, and skills of persons so classified. Management reserves the right to add or change the job and relevant percentage of accountabilities as required, in its sole discretion.