Customer Service Team Member

3 weeks ago


Melbourne, Victoria, Australia The Good Guys Full time
Overview

Join to apply for the Customer Service Team Member role at The Good Guys.

Company Description: At The Good Guys, we're here to help families live better for less. Since 1952, we've been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics. We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial. Great careers start at The Good Guys – begin your journey with us today.

Why join The Good Guys? Fast paced and diverse environment; competitive remuneration with potential sales incentives; access to career opportunities and development programs as part of the JB Hi-Fi Group; fantastic employee discounts across the JB Hi-Fi Group; generous parental leave and flexible/hybrid working options for eligible roles; Employee Assistance Program (EAP) and workplace giving program; commitment to sustainability and net zero by 2030.

Job Description

Reporting to the Customer Service Manager, the Customer Service Team Member is an integral member of our customer facing team and will effectively deliver store operations activities in support of a sales focused culture and profitable sales growth.

Responsibilities
  • Deliver effective store administration in line with standard procedures, including cash handling and banking integrity; tendering transactions; store multi-channel fulfilment and stock integrity; telephone management and enquiries; marketing and promotional activity.
  • Contribute to financial performance through effective inventory management and management of controllable expenses.
  • Manage all sales channel fulfillment in line with procedures.
  • Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required.
  • Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation.
  • Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.
Qualifications
  • Customer Focus - Does everything through eyes of the customer.
  • Drives Results - Consistently achieves results, even under tough circumstances.
  • Demonstrate Self-Awareness - Uses feedback and reflection to gain insight into personal strengths and weaknesses.
Additional Information

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential. The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply

Seniority level
  • Entry level
Employment type
  • Temporary
Job function
  • Other
Industries
  • Retail

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