Senior Public Trust Officer

4 weeks ago

Ipswich, South Dakota, Australia Queensland Government Full time

Join to apply for the Senior Public Trust Officer role at Queensland Government

Are you a professional with expertise in financial administration and a passion for customer service? Join Queensland Public Trustee (QPT) as a Senior Public Trust Officer and contribute to delivering exceptional customer service, managing complex files, and providing expert advice. This permanent opportunity supports a positive impact on the lives of Queenslanders in a collaborative environment.

About the role

The Customer Experience and Delivery (CED) portfolio at Queensland Public Trustee (QPT) offers trusted estate administration, education, and financial services, empowering Queenslanders to plan for significant life events. As a Senior Public Trust Officer within the CED Program, you will manage a caseload of complex files and provide guidance, coaching, and support to other Public Trust Officers. You will engage with internal and external stakeholders to achieve the best financial outcomes for clients and ensure compliance with office policies and procedures.

This is a permanent full-time opportunity based in Ipswich. To learn more about the role, please download the attached role description.

Responsibilities
  • Manage a caseload of complex files and provide professional advice to clients.
  • Offer guidance, coaching, and support to junior Public Trust Officers.
  • Ensure compliance with office policies and procedures and applicable legislation.
  • Engage with internal and external stakeholders to achieve optimal financial outcomes for clients.
  • Deliver excellent customer service and contribute to a positive team environment.
About you / Qualifications
  • Proactive and collaborative with a strong background in financial administration and customer service.
  • Experience guiding and mentoring junior staff and supporting their development.
  • Demonstrated ability to manage complex files and empathise with clients, with de-escalation skills.
  • Ability to interpret and apply legislation, policy, and procedures within delegated limits.
  • Strong organisational and multitasking abilities to manage a caseload efficiently.
  • Commitment to inclusive, respectful, and ethical conduct.
What we offer
  • A role where your skills directly impact lives.
  • A dynamic work environment with diverse responsibilities.
  • Opportunities for personal and professional growth.
  • A supportive culture prioritising employee mental health and wellbeing.
How to apply
  • A cover letter (maximum two pages) detailing what you will bring to the role and your motivation for applying.
  • Your current CV or resume (maximum three pages) including any mandatory requirements.
  • Details of two referees who can speak to your capabilities, work performance, and conduct within the past two years (preferably your current or immediate past supervisor).

Only those eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.

QPT is a value-for-money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been supporting Queenslanders and their families since 1916.


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