Head of Community Engagement

Head of Community Engagement - B Lab AANZ

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The Organisation

B Lab is the not-for-profit organisation behind Certified B Corporations, working to transform the global economy to benefit all people, communities, and the planet. A leader in economic systems change, the global network creates standards, policies, and tools for business, and certifies companies that are leading the way. B Lab's team in Australia and Aotearoa New Zealand is part of a large global network and an even larger movement. To date, there are over 10,000 Certified B Corporations spanning more than 160 industries, employing over a million people around the world.

B Lab Australia & Aotearoa New Zealand (B Lab AANZ) supports almost 750 B Corps based in Australia and Aotearoa New Zealand to measure and improve their impact, and to tell stories that inspire new purpose-driven businesses to do the same.

The Role

The Head of Community Engagement is accountable for designing and delivering a community engagement strategy for AANZ Certified B Corporations. With a lens on the customer experience B Lab offers internally and externally, this role serves to nurture, retain and grow a thriving community of B Corps who are equipped and motivated to support B Lab's strategic goals, including adopting new standards for B Corp Certification.

This is a role where you will need to roll up your sleeves and get hands-on with execution, while simultaneously thinking strategically about team management and broader objectives. Leading a small team and working closely with colleagues throughout the Global Network, the Head of Community Engagement is accountable for delivering experiences for Certified B Corporations that enable them to understand and derive value from their B Corp Certification, ensuring B Corps are champions of the movement, assist with building B Corp brand awareness, and help B Lab demonstrate a stronger case for economic change towards better business.

Key Responsibilities

• Lead and monitor B Lab AANZ's relationship management system across various customer segments.
• Design and implement the community engagement strategy, supporting B Corps to adopt the new standards for B Corp Certification.
• Develop a B Corp community health monitoring system, coordinating B Corp community research and customer feedback.
• Identify and manage risks and act as the key contact point for senior leadership or major concerns.
• Lead the events team to deliver value-adding community events and training, including various B Lab hosted and B Local volunteer led events and programs.
• Work with the Experience Manager to design and build pathways and frameworks to support collective action for B Corps.
• Work closely with Certification/Growth and Communications/Marketing functions to uphold recertification and retention rates.
• Manage and develop the community engagement team and report on your progress.

About You

You are known for your natural ability to build rapport quickly and put people at ease. Your calm, level-headed approach and genuine listening skills make you adept at navigating complex stakeholder relationships, while your organised and enthusiastic nature drives consistent delivery.

With a background in account management and customer experience, you have worked across diverse businesses and understand the nuances of community-focused, mission-aligned work. You are comfortable working with corporate clients and have developed the adaptability that comes from exposure to different industries and business models. What sets you apart is your ability to straddle both strategy and delivery. You thrive in diverse, dynamic environments where no two days are the same, and you are energised by the opportunity to balance the tactical with the strategic in service of meaningful outcomes.

Required Skills and Proficiencies

• Exceptional relationship management skills.
• An ability to navigate complex (and sometimes competing) priorities and perspectives with a calm and considered approach.
• Skills and experience in customer relationship management (CRM) systems and system development (Salesforce preferred).
• Proven team leadership, coaching and development skills.
• Community management experience.

The Rewards and Culture

Looking to make an impact? With B Lab AANZ you will be joining an impact-driven organisation and a team of passionate, purpose-driven individuals who are committed to using business as a force for good. Together, the B Lab AANZ team members bring diverse skills, ideas, and experiences to drive positive change and create a lasting impact.

The team is collaborative, committed, positive & playful, inclusive, practical & adaptable, creating a positive team culture of inspiration and passion for B Lab and B Corps.

This role is offered as a permanent full-time position based, with flexible working conditions, including 2 days per week from home, and 3 days in the recently expanded, beautifully equipped offices in Collingwood, Melbourne. You will be joining an organisation that is committed to investing in its team and empowering people to lead.

How to Apply

Apply now by submitting your current CV (in Word format) via our online application process. To review the information pack and full PD please contact Nathan Kelly via To be eligible to apply, you must have unrestricted rights to work in Australia.

Talent Nation encourages applications from Aboriginal and Torres Strait Islander people and people of all cultures, abilities, sex, and genders.

Applicants can request a reasonable adjustment at any stage during the recruitment process, please contact us so we can provide adjustments for you.

#BCorpAANZ #BCorp #BetterBusinessWorks #BetterBusinessBCorp

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management, Project Management, and Public Relations
• Industries
• Non-profit Organizations and Civic and Social Organizations

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