Fulfilment Operations Team Leader

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.

Working at IKEA has its benefits and rewards:

• 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
• Bonus programme (where eligible)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

• This role is Permanent Full-time, 76hrs/fortnight
• Applications close Tuesday 30th September 2025
• This role requires availability to work a from 4am Monday to Sunday
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).

As a Fulfilment Operations Co-worker your responsibilities will include, but are not limited to:

• Oversee daily operations to ensure smooth execution, with a strong focus on order fulfilment and inventory availability.
• Drive high goods availability by monitoring the accuracy of goods received, ensuring timely replenishment, and addressing discrepancies to maintain optimal stock levels and meet customer needs.
• Guide and support the team in executing sales space replenishment in alignment with visual merchandising standards and business priorities.
• Manage and coordinate the safe storage, retrieval, replenishment, and internal transportation of stock across the warehouse and store, ensuring effective use of material handling equipment.
• Champion a culture of safety by enforcing IKEA's safety policies, rules, and guidelines, ensuring safe goods movement and a secure environment for both customers and co-workers.
• Provide leadership and support across the wider fulfilment operations team, stepping in to assist with tasks and drive collaboration where needed.

• A Passion for optimising fulfilment operations, with an eye for detail.
• A 'Togetherness' mindset where you'll work closely with your team and other departments to secure the best possible outcome for the customers.
• An energetic approach as you will be on your feet all day.
• Ability to prioritise tasks in a fast-paced environment.
• A safe mindset, and being comfortable with physical work and manual handling, including heavy, repetitive lifting.
• Comfortable working a mix of strategic, tactical, and operational tasks. You enjoy working in a fast paced, vibrant, and changing multidimensional environment.
• A people's person, with proven experience leading & developing people and thrive in building relations and influencing others.
• Good self-awareness & have a safety mindset, leading yourself and others, to provide a safe working environment, whilst delivering results.
• A forward thinker who works calmly under pressure, taking ownership of quick decisions and problem solving.

We need people like you
At IKEA, work is so much more than a job. Come join us