Visitor Experience Officer

4 weeks ago

Mackay, Queensland, Australia Mackay Regional Council Full time
Visitor Experience Officer – Sarina Sugar Shed

Are you thrilled about tourism and ready to spice up your career? Dive into the world of sweet experiences at Sarina Sugar Shed, an acclaimed food tourism experience in the heart of Queensland's sugar cane country. We're on the lookout for a dynamo to join us as a Casual Visitor Experience Officer, where every day is a delightful adventure.

As part of our team, you'll lead guided tours that take guests through the sugar-making process and our on-site distillery, showcasing the journey from cane to sugar and rum. You'll also facilitate tastings of our products, including fresh sugar cane juice, sugar, rum, and liqueurs.

Our facility includes a Café and Gift Store, when not running tours, you will assist to ensure a smooth experience for all our visitors.

If you're passionate about education, enjoy interacting with people and creating lasting connections between our visitors and the magic of Sarina Sugar Shed, we'd love to hear from you.

Essential Qualifications, Experience & Skills
  • Previous experience in tourism, hospitality, or retail to showcase your top-notch customer service skills.
  • Hold a QLD 'C' Class Drivers Licence for smooth facility operations.
  • Possess a current Responsible Service of Alcohol (RSA) certification for a safe and enjoyable environment.
  • Exceptional interpersonal skills to tailor tours to the unique preferences of each visitor.
  • Proficient in computer skills, including Microsoft Office and Point of Sale (POS) systems

Important Note: This is a casual position, offering approximately 20-29 hours per week, with the need for flexibility across all seven days, including weekends and public holidays as per the roster.

Why work for Mackay Regional Council?

Mackay Regional Council offers a dynamic, progressive and financially sound local government, with responsibility for $3.5 billion worth of assets and employing almost 1200 dedicated staff in a vibrant, rapidly growing region where sugar, mining, beef, tourism and retail drive the economy. Mackay is located halfway between Brisbane and Cairns and is truly the heart of Queensland, covering 7,622 square kilometres of rainforest, Natural Parks, historic townships, miles of golden beaches and more than 70 tropical islands. The Region boasts a vibrant economy offering an idyllic lifestyle on the Central Queensland coast, from picturesque beaches and nearby island resorts to beautiful rainforests. The Region has a great climate coupled with good quality education and health facilities.

In addition to the above, we also offer the following employee benefits:
  • Base hourly rate up to $40.00/hour + applicable casual loading and allowances.
  • 11.5% superannuation.
  • Learning and career development opportunities.
  • Employee Assistance Program.
  • Employee health and wellbeing initiatives.
  • Active Social Clubs.

How To Apply

If you're ready to infuse your passion for tourism into a sweet career, apply now with your cover letter and resume to become a part of our vibrant team at Sarina Sugar Shed

Don't delay, apply today, as applications for this position may close earlier than expected.
  • Important information for applicants:

To be considered for this position, all candidates must have the appropriate working rights for Australia, Please visit Mackay Regional Council - Careers at council webpage regarding International Applicant criteria. Your Australian work rights will be verified during the recruitment process.

Applicants who progress beyond the interview stage will be required to undergo a pre-employment process, which includes comprehensive Pre-Employment Medical Assessments (inclusive of Drug and Alcohol testing)

We are an Equal Employment Opportunity (EEO) employer, where all applicants are treated fairly and respectfully and have equal access to all available opportunities. At Mackay Regional Council, diversity is about creating a respectful and inclusive workplace that recognises our employees' unique contributions and perspectives, working together to deliver extraordinary results.
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