Systems Administrator – UKG Pro

Systems Administrator (UKG Pro)

• SNSW Grade 7/8 - base salary from $105,986 to $124,957 + superannuation and annual leavae loading

  • Location – Gosford, Parramatta or Haymarket

    • 1 x Temp Full-Time until September 2027

About Our Team

Join our dynamic Technology Services & Platform team, where we're revolutionizing digital service delivery for millions of customers. We deliver best-in-class self-service platforms and cutting-edge technologies that enable rapid product development and seamless customer experiences. With a relentless focus on security, resilience, and cost optimization, we empower development teams to build trusted, secure, and efficient products.

What We Offer

• Competitive salary package

  • Flexible working arrangements

    • Professional development opportunities

      • Access to latest DevOps tools and technologies

        • Collaborative and innovative environment

          • Make a meaningful impact on NSW digital services

            • Career progression pathways

About the Role

We are looking for a skilled System Administrator to manage and optimize our UKG Pro platform. As the in-house administrator, you will be the primary point of contact for all UKG Pro-related issues, acting as a liaison with the vendor for platform updates, troubleshooting, and change management. You will also be responsible for user onboarding, resolving incidents, and ensuring the platform runs smoothly to support HR and payroll functions. This role is key to ensuring a seamless experience for users and the efficient operation of the UKG Pro system.

Key Responsibilities:

• System Monitoring & Optimization:

  • Monitor system performance, conduct regular maintenance (patching), and optimize for scalability, security, and cost efficiency.

    • Perform security audits, vulnerability assessments, and collaborate with vendors to address security and performance issues.

      • Manage Disaster Recovery (DR) testing to ensure platform resiliency and quick recovery in case of failure.

        • Automate repetitive tasks like access reviews, deployments, and user management to improve efficiency and reduce manual effort.

          • Vendor Liaison & Updates:

            • Serve as the technical contact with vendors, managing updates, patches, and feature releases.

              • Lead testing, validation, and deployment of vendor updates, ensuring compatibility and smooth integration

                • Incident & Problem Management:

                  • Handle platform-related incidents and user issues, collaborating with vendors for resolution when necessary.

                    • Ensure timely resolution of issues, maintaining platform uptime and stability.

                      • User Access & Role Management:

                        • Manage user onboarding, and training for the platform.

                          • Configure and manage role-based access controls (RBAC), enforce security protocols, and ensure appropriate access levels.

                            • Platform Monitoring & Optimization:

                              • Regularly monitor platform performance, security, and availability, ensuring compliance with best practices.

                                • Work with vendors to address performance or security concerns.

                                  • Documentation & Reporting:

                                    • Maintain records of platform changes, incidents, and resolutions.

                                      • Provide regular reports on platform performance and vendor interactions.

What You'll Need:

• Experience with UKG Pro (or similar systems) including the ability to configure, manage, and troubleshoot.

  • Strong knowledge of cloud platforms and server administration

    • Experience testing and implementing vendor updates and managing platform configurations.

      • Excellent troubleshooting skills and ability to manage incidents effectively.

        • Strong communication skills to liaise with vendors and internal teams.

          • Experience with user onboarding, training, and ongoing support.

Support office roles will be headquartered across McKell, Parramatta and Gosford. We will consider role headquarters outside of the above locations where the role can reasonably be performed from that location taking into consideration the operational, financial and customer requirements of the role, and an ability to attend an NSW Government workplace as required .

Salary Service NSW Grade 7/8, with the base salary for this role starting at $105,986 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Chantelle Madden via chantelle.madden@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Friday 22nd August at 9:59am

To be considered, please apply online with your Resume and a 2 - page Cover Letter outlining your suitability for the role.

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact chantelle.madden@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

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