Customer Success Specialist
3 weeks ago
CA$60,000.00/yr - CA$80,000.00/yr
OverviewInsight Global is seeking a Sr. Customer Success Specialist to join a rapidly growing SaaS company that specializes in creative automation and brand content management. This is a client-facing, high-impact role responsible for managing and growing relationships with strategic enterprise accounts. The ideal candidate will be a strong communicator, confident in executive settings, and capable of driving adoption, presenting insights, and resolving complex client needs with professionalism and empathy.
Responsibilities- Manage and grow relationships with strategic enterprise accounts.
- Drive product adoption, present insights, and resolve complex client needs.
- Communicate with C-suite stakeholders and tailor messaging to diverse audiences.
- Lead presentations and manage executive-level discussions.
- Collaborate with cross-functional teams to deliver client solutions.
- 3+ years of experience in a customer success, account management, or a client-facing role
- Proven ability to communicate with C-suite stakeholders and manage enterprise-level relationships
- Confident leading presentations with the ability to control a room and tailor messaging to diverse audiences
- Comfortable navigating challenging conversations, providing strategic solutions, and maintaining client trust
- Strong Excel skills including pivot tables and VLOOKUPs to track client data
- Highly organized and proactive, with a track record of managing multiple accounts simultaneously
- Ability to collaborate with cross-functional teams
- Background in an agency environment
- Prior experience as an account executive or account manager
- Understanding of agency workflows, design principles and the customer lifecycle
- Full-time
- Mid-Senior level
- Customer Service, Administrative, and Sales
- Staffing and Recruiting
- Consumer Services
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