Senior Employment Security Clerk

3 weeks ago

Perth, Western Australia Buscojobs Full time

Duties Description Standard Duties :

  • As a Senior Employment Security Clerk assigned to DOL's Unemployment Insurance Division's Glendale TCC, you will be responsible for the following:
  • Accept and process both original and continued claims for Unemployment Insurance.
  • Conduct telephone interviews with claimants to obtain detailed information quickly and efficiently, identify issues related to entitlement and eligibility for benefits, and instruct claimants on the requirements and methods of certifying for benefits.
  • Determine the need for further fact-finding and place claims on hold pending further investigation.
  • Work with a variety of reports.
  • Provide excellent customer service and decrease flow-out.

Minimum Qualifications :

60 or more college semester credit hours and one year of full-time work experience in customer service; or a high school diploma or GED and two years of full-time work experience, one year of which must be in customer service.

Customer service is defined as interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and problems.

Qualifying experience may include roles such as call center agent, customer service representative, sales representative providing information, bank officer, or telemarketer.

Examples of non-qualifying experience include receptionist, data entry clerk, cashier, retail clerk, bartender, wait staff, hair stylist, bus driver, or home health aide, etc.

Note : It is essential that you describe your qualifying education and/or experience as completely as possible on your application; your application should detail the kind of service and information you provide to the public. Omissions or vagueness may not be interpreted in your favor.

Preferred Qualifications :

Ability to initiate and maintain relationships across diverse stakeholders.

Some positions may require additional credentials or a background check to verify your identity.

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