Parts Manager

3 weeks ago

City of Greater Geelong, Australia Performance Truck Full time

Strives to return a satisfactory profit on dealer capital invested in parts inventory. Accomplishes objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising.

Responsibilities

  • Forecasts goals and objectives for the department and strives to meet them.
  • Hires, trains, motivates, counsels, and monitors the performance of all parts department staff.
  • Prepares and administers an annual operating budget for the parts department.
  • Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the public.
  • Establishes pricing parameters in each customer category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty.
  • Establishes individual parts inventory levels and balances them for maximum turnover.
  • Monitors and adjusts inventory to minimize obsolescence.
  • Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory.
  • Analyzes sales, expenses, and inventory monthly to maintain profit goals.
  • Develops and administers an aggressive wholesale parts program to produce profit.
  • Ensures that the same high quality level of service provided to outside customers is also provided to internal dealership customers.
  • Works with the service manager and body shop manager to ensure a timely turnaround of parts needed for internal jobs.
  • Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness.
  • Provides technical assistance to parts department employees.
  • Coordinates a prompt, efficient, and timely flow of paperwork.
  • Directs shipping and receiving efforts to ensure timely processing.
  • Monitors daily reports such as DOC and sales productivity.
  • Directs outside parts and counter sales efforts, including telemarketing to keep in contact with customers.
  • Enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction.
  • Handles customer complaints immediately and according to the dealership's guidelines.
  • Assists in the collection of past-due accounts.
  • Enforces safety requirements, including but not limited to forklift training and operation, processing of MSDS sheets on all products carried, and OSHA.
  • Understands, keeps abreast of, and complies with federal, state, and local regulations that may affect parts sales.
  • Maintains professional appearance.
  • Other duties as assigned.
Qualifications
  • High school diploma or GED.
  • Experience with heavy duty truck parts.
  • 4 years of parts management experience.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customer or employees.
  • Ability to calculate figures and amounts such as discounts and percentages.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.
  • Must have and maintain a valid current state driver's license and have a good driving record over the past 3 years.
  • Pre-employment drug testing and background screen applies.
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