Customer Service Representative

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Join to apply for the Customer Service Representative role at Karmo

Join a fast-growing team that's changing the way people drive As a Customer Service Respresentative, you'll be the trusted advisor guiding customers through flexible car subscription options. This role blends customer service, sales, and operations. Helping people find the right vehicle, ensuring a smooth handover, and keeping everything running seamlessly.

You'll earn commission for every successful subscription match, while delivering top-tier service that keeps customers coming back. If you're proactive, people-focused, and love a bit of variety in your day, this one's for you

What You'll Be Doing

• Assist customers with subscription enquiries and guiding them to the most suitable option
• Deliver exceptional customer service and maintain high retention rates
• Meet monthly targets for new vehicle subscriptions
• Complete and manage all subscription-related documentation with strong attention to detail
• Coordinate servicing and vehicle detailing for returned vehicles
• Monitor active subscriptions and resolving any customer issues or concerns
• Support national teams with onboarding, customer care, and platform guidance
• Participate in end-of-month reviews and ongoing process improvements
• Work collaboratively across departments to ensure operational efficiency and customer satisfaction
  
  

Experience & Qualifications

• Experience in a customer service role within a customer-first environment
• Strong interpersonal and relationship management skills
• Excellent verbal and written communication skills
• Highly organised with a detail-oriented mindset
• Proficiency in CRM platforms and general business technologies
• Ability to work well in a team and independently
• A valid Australian Driver's Licence
  
  

What's In It For You?

• Earn a generous salary per annum + Superannuation + Monthly Incentives
• Friends and Family Subscription Discount
• Be part of a growing, forward-thinking business in the automotive space
• Work alongside a supportive and high-performing team
• Drive real impact through meaningful client relationships and strategic sales initiatives
• Competitive salary and performance incentives
  
  

About The Company

Karmo is Australia's largest car subscription provider, leading a fast-growing movement toward flexible, affordable, and convenient vehicle access. Our innovative model lets customers regularly swap cars to suit their changing needs—offering a smarter alternative to traditional car ownership. At Karmo, we're more than a business—we're a team of forward-thinking individuals shaping the future of mobility. We foster a collaborative, inclusive work culture where ideas are valued, growth is supported, and innovation thrives.

How To Apply

If this role sounds like you, please click on the apply button & follow the prompts. We will get in touch if you are shortlisted for this opportunity.

*You must have relevant qualifications & experience to be considered for this position. We will only be contacting those who match the criteria. All shortlisted applicants will be required to undertake a pre-employment check including police and medical check*Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionCustomer Service and Sales
• IndustriesRetail

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