Automotive Customer Success Manager

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.

Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies.

At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you

As an Account Manager, you will work cross-functionally, engaging with many teams across Podium including sales, product, marketing, finance, and strategy. This role will predominantly focus on upselling, cross-selling, building multi-stakeholder relationships, and driving strategic account management within your portfolio of customers. Ideally, you will be equally driven by a customer-centric mentality as well as a desire to close expansion revenue while identifying long-term growth opportunities and aligning customer goals with Podium's offerings.

• Spearhead the growth & adoption of small business accounts at Podium
• Uncover new opportunities from our existing customers and target accounts
• Build deep relationships with your portfolio to best understand their needs and provide value-based solutions utilizing our range of products and services
• Provide timely and accurate forecasts and clear visibility on sales and revenue performance by actively managing your pipeline of opportunities and weekly sales forecasts
• Conduct warm handoffs in partnership with AE's as new customers join your portfolio
• Be a product expert and understand all setup requirements for each product and application to drive value

• You have 1-3 years of CX/CS experience, ideally with some experience in closing revenue, be that expansion or new business
• You have a deep understanding of the marketing technology industry and key players
• Some account management experience - identifying at-risk customers, driving product adoption and usage, activating existing clients.
• You have the ability to thrive in a constantly changing and evolving work environment
• Outstanding presentation and communication skills
• Great problem-solving skills, taking a consultative approach to finding the best solution.

• Real growth and career development opportunities, we're still young in Australia with plenty of room to grow.
• A unique product that makes an actual impact on the local businesses you love and support.
• Attractive base + super and commissions package - uncapped earnings.
• Equity/stock options for all employees - 'Be a Founder' and be rewarded as one at Podium.
• A generous $600 monthly 'Benefits & Wellbeing' allowance, spent how you please
• Free snacks and drinks, which are always stocked up.
• You'll find Podium in the Queen & Collins building with access to end of trip facilities, bike storage and lockers, a cocktail bar and a brand new Podium Australia HQ.

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment. All successful candidates will be required to undergo a national crime check and are required to maintain full working rights in Australia.

Please note that Podium will be closed over the Christmas and New Year period. Our offices will reopen on Monday, 6th January, and we will begin reviewing applications upon our return. We appreciate your patience during this time and look forward to connecting with you in the new year