Account Executive

Be a part of the Experteq team shaping the future of IT Managed Services solutions.

A new opportunity now exists for an experienced Managed Services Account Executive to join our team responsible for Corporate and Government accounts at Experteq.

The Account Executive for Corporate & Government drives growth by deepening relationships with Managed Service clients and leveraging an "Expand and Nurture" strategy. This role focuses on upselling and cross-selling our solutions in Trusted Cloud & Infrastructure, Trusted Workspaces, and Trusted Data & AI, aligning them with clients' evolving needs, while collaborating with Managed Service Operations, Sales Engineering, and Customer Success teams to ensure client satisfaction and loyalty. The Account Executive also engages in technical roadmap discussions to ensure our solutions meet clients' future needs and strategic objectives.

About Us

Experteq is a proudly Australian-owned IT Managed Services Provider and Professional Services Consultancy with over 30 years of experience. We deliver innovative technology solutions to more than 50 clients in the banking, finance, corporate, and government sectors nationwide, including 30% of Australia's Authorised Deposit-taking Institutions.

With a rich history and extensive experience in one of Australia's most regulated industries, our high-performing teams excel in collaborating with clients who demand the highest levels of security, compliance, and regulatory standards. We offer deep technical expertise across a comprehensive range of services, including trusted private and public cloud solutions, end-user services, and business optimisation.

What You Will Do Here

1. Expand and Nurture Client Relationships: Identify and capitalize on opportunities to deepen and expand relationships within our existing Managed Services client base, focusing on the Corporate and Government sectors. Take the initiative to manage multiple priorities and lead conversations to explore new frontiers.
2. Strategic Account Management: Develop and execute strategic account plans to increase service adoption and expand our footprint, leveraging opportunities to upsell and cross-sell our IT Managed Services offerings across Trusted Cloud & Infrastructure, Trusted Workspaces, and Trusted Data & AI.
3. Client Engagement: Act as the primary point of contact for clients, ensuring quick and effective resolution of issues while maintaining exceptional levels of client satisfaction.
4. Team Collaboration: Collaborate with internal teams, including Sales, Engineering, and Customer Success, to promote a culture of high performance and continuous improvement. Engage in technical roadmap discussions to align our solutions with clients' long-term objectives, contributing to client engagement and account expansion activities.
5. Strategic Partnerships: Establish and maintain strategic relationships with key industry players and vendors to enhance our service offerings and support client objectives.
6. Contract Management: Negotiate and manage contracts with clients and strategic partners to secure terms that support both service delivery excellence and financial goals.

Who You Are

1. Experienced Professional: You have at least 7 years of experience in IT Managed Services, with a strong focus on client engagement and strategic account management, ideally within the Corporate or Government sectors.
2. Client Relationship Expert: Your background in client relationship management and strategic account management is solid, and you excel at cross-selling and upselling diverse services.
3. Excellent Communicator: Your interpersonal and communication skills are top-notch, enabling you to manage diverse stakeholder relationships and ensure clear, effective communication.
4. Analytical Problem-Solver: You have strong analytical and problem-solving abilities, allowing you to oversee complex technology integrations and develop strategic client solutions.
5. Project Management Pro: You're proficient in project management and multitasking in dynamic environments, ensuring timely and successful execution of initiatives.
6. Tech-Savvy Innovator: You are tech fluent with expertise in technological innovation and its practical applications, particularly in integrating services across Trusted Cloud & Infrastructure, Modern Workspace, and Trusted Data & AI solutions. You explore new frontiers with enthusiasm.

Why You Will Love Working at Experteq

1. Meaningful Flexibility: Enjoy a flexible 'dress for your day' office culture and a hybrid work environment with 2 days in the office and 3 days remote each week, along with flexible hours around core work times.
2. Centrally Located: Our office is centrally located in Sydney's CBD just half a block from the QVB, making commuting on office days a breeze
3. Tech Perks: We'll provide you with a powerful laptop and a monthly mobile phone allowance.
4. Discounts: Enjoy staff discounts across various services including finance, health, real estate, and retail.
5. Social Connections: Connect, learn, and socialize through regular team lunches, activities, learning opportunities, industry events, forums, and celebrations.
6. Employee Support: Benefit from study leave assistance, health and well-being support including a Mental Health First Aid officer, access to a confidential EAP, and annual flu shots.
7. Leave Benefits: We offer 12 weeks of universal parental leave and a day off to celebrate your birthday.
8. Career Advancement: Grow your career with opportunities to work on innovative and diverse projects across various industries and technologies. We'll work with you to tailor a career progression plan and development goals to keep you challenged and growing.
9. Awards & Recognition: Your hard work and loyalty will not go unnoticed. We offer service awards, celebrate your achievements, and have an employee referral program for successful new staff member referrals.

A workplace that embraces diversity and inclusion benefits everyone. Experteq is proud to be an equal-opportunity employer that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.

Note to Recruitment Agencies: Unsolicited resumes or profiles sent to any Experteq employee will not be accepted.