Network Officers

Join to apply for the Network Officers - Cairns role at Kinetic

3 days ago Be among the first 25 applicants

Network Officer play a critical front-line role in the provision of customer service.

This position will also provide revenue protection, transport information, and foster passenger and driver safety.

You will engage with diverse audiences, including school children, and navigate various scenarios where quick thinking and assertiveness are essential.

Your strong communication skills will be critical in this role. It is important to maintain empathy while also being able to grasp the broader perspective when confronted with difficult interactions with the public. This entails ensuring composure and adopting a customer service approach rather than exhibiting imposition, forcefulness, or frustration.

You are actively engaged in this role, constantly on your feet and in motion. You will travel on the bus network and provide a presence at bus stops and transport interchanges.

You will work with a partner in a team of 10 and wear a uniform that includes a body camera.

This role is based on a rotating roster including day and afternoon shifts, with some weekend work.

You will receive extensive training and support before deployment.

Your Responsibilities Include

• Provide high-quality customer service and assistance to passengers travelling on local services and the broader Translink network
• Educate customers about the use of ticketing products and the Translink network
• Participate in community engagement programs or activities
• Checking customers have paid for the service
• Issuing Penalty Infringement and Warning Notices
• Enhance passenger and driver safety by maintaining a visible presence onboard bus service
• Complete daily reports on activities and incidents

We Seek Applicants With The Following Skills And Attributes

• Excellent communication skills and ability to build rapport
• The ability to remain calm in tense situations and exercise good judgment
• Conflict resolution skills and the ability to de-escalate and resolve situations
• Teamwork
• Well-presented, polite and courteous
• Assertive and able to ask customers
• Ability to follow set procedures and policies
• Ability to work with minimal supervision
• Ability to write reports

Shortlisted candidates will be required to pass medical and psychological pre-employment testing and police background check.

This is offered as a permanent full-time position.

1 position is available.

The role will require shifts to be worked at Cairns depots.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Referrals increase your chances of interviewing at Kinetic by 2x

Sign in to set job alerts for "Network Officer" roles.

Melbourne, Victoria, Australia 3 days ago

Heatherton, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 5 days ago

Melbourne, Victoria, Australia 4 days ago

Melbourne, Victoria, Australia $150,000.00-$160,000.00 1 week ago

Melbourne, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia 5 months ago

Melbourne, Victoria, Australia 23 hours ago

Notting Hill, Victoria, Australia 1 month ago

Port Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 4 days ago

Notting Hill, Victoria, Australia 1 month ago

Melbourne, Victoria, Australia 2 days ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia A$110,000.00-A$130,000.00 1 week ago

Senior Networking and Infrastructure Engineer

Melbourne, Victoria, Australia 3 days ago

Thornbury, Victoria, Australia A$185,000.00-A$185,000.00 1 day ago

Notting Hill, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 2 days ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 4 hours ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 1 week ago

Clinic Administration Officer/Medical Screener

Laverton North, Victoria, Australia 5 days ago

Melbourne, Victoria, Australia 1 week ago

Export Contracts & Documentation Officer

Abbotsford, Victoria, Australia 4 days ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 1 week ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---