Technical Customer Service Associate

4 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time
Overview

We are seeking an enthusiastic and customer-focused Technical Customer Service Associate to join our growing support team. In this role, you will be the first point of contact for our customers, providing essential technical support for Veeva's innovative products. This is an excellent opportunity for individuals passionate about customer success, problem-solving, and building a career in the life sciences technology space. You will work collaboratively to ensure our customers receive timely and effective assistance, contributing directly to their success and satisfaction. We also are looking for Specialist level professionals at the moment; candidates with more experience are welcome to apply.

What You'll Do
  • Provide first-line technical support to Veeva customers, diagnosing and resolving product issues
  • Actively listen to customer concerns to accurately understand and document their issues, ensuring comprehensive problem capture
  • Utilize strong problem-solving and analytical skills to troubleshoot and resolve technical challenges
  • Collaborate effectively with team members and other internal departments to escalate and resolve complex cases
  • Contribute to a positive team environment through active participation in discussions and support initiatives
  • Adhere to established internal processes for ticket management, documentation, and customer communication
Requirements
  • 1+ years of relevant work experience, OR equivalent education
  • Relevant Work Experience with strong customer service soft skills, or prior experience in the life science industry
  • Relevant Education : Associate's degree or technical certification in a relevant field such as Computer and Information Science, Information Technology, Business Administration, Information Systems, Mathematics, Statistics, Life Sciences, or Technical Communications
  • Excellent verbal and written communication skills in English
  • Proven active listening skills to accurately understand user issues
  • Creative and analytical thinker with strong problem-solving abilities
  • Values collaboration and teamwork as a key to success
  • Flexibility in scheduling to work some weekend days and / or public holidays per year, based on business needs
  • Proficiency in Korean language
Nice to Have
  • Knowledge of Zendesk, Jira, and Confluence
  • Life Science Experience
  • Japanese or Mandarin fluency

#J-18808-Ljbffr

  • Technical Customer Service Associate

    3 weeks ago

    Sydney, New South Wales, Australia Veeva Systems Full time

    Technical Customer Service Associate (Chinese Speaking)Join to apply for the Technical Customer Service Associate (Chinese Speaking) role at Veeva SystemsTechnical Customer Service Associate (Chinese Speaking)1 week ago Be among the first 25 applicantsJoin to apply for the Technical Customer Service Associate (Chinese Speaking) role at Veeva SystemsVeeva...

  • Technical Customer Service Associate

    4 days ago

    Sydney, New South Wales, Australia Veeva Systems Full time $60,000 - $90,000 per year

    Team: Product SupportCity: SydneyCountry: AustraliaVeeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.At the heart of...

  • Technical Customer Service Associate

    2 days ago

    Sydney, New South Wales, Australia Veeva Systems Full time $60,000 - $100,000 per year

    Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.At the heart of Veeva are our values: Do the Right Thing, Customer...

  • Customer Service Associate

    2 days ago

    Sydney, New South Wales, Australia Sunrise Medical Full time $40,000 - $80,000 per year

    Customer Service Associate – Sunrise MedicalLocation: Wetherill Park, NSWEmployment Type: Full-timeSalary: Competitive, based on experienceAbout Us:At Sunrise Medical, we are a global leader in the design, manufacture, and distribution of innovative mobility products, predominantly wheelchairs. Our team is passionate about empowering people to live...

  • Associate Director Technology Strategy

    6 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $149,739 - $173,174 per year

    Employment Type: 1 x Ongoing RoleLocation: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)Grade: DCS Clerk Grade 11/12Salary Range: $149,739 - $173,174 base salary dependent on experience, plus 12% superannuation.The opportunityWe are excited to be inviting...

  • Associate Director Contracts

    4 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    OverviewAssociate Director Contracts & PerformanceEmployment Type: Ongoing / Permanent full-time opportunityLocation: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)Grade: DCS Clerk Grade 11/12Salary Range: $149,739 - 173,174 p.a. base salary dependent on...

  • Associate Director Contracts

    4 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    OverviewAssociate Director Contracts & PerformanceEmployment Type: Ongoing / Permanent full-time opportunityLocation: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)Grade: DCS Clerk Grade 11/12Salary Range: $149, ,174 p.a. base salary dependent on experience, plus...

  • Associate Technical Analyst

    3 weeks ago

    Sydney, New South Wales, Australia Varicent Full time

    Req#: f9e94a9c-9da1-4d04-bca5-a140c11b360a Associate Technical Analyst - Remote Sydney / Technical Support / Full Time / Remote Apply for this job A named leader by Forrester in the sales performance management space, Varicent was founded in 2005 when we pioneered sales performance management software.Evolving quickly to become the fastest growing software...

  • Associate Manager, Technical Customer Success

    4 days ago

    Sydney, New South Wales, Australia Qualtrics Full time $180,000 - $250,000 per year

    At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and...

  • Technical Service Engineer

    4 weeks ago

    Sydney, New South Wales, Australia FranklinWH Energy Storage Inc. Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from FranklinWH Energy Storage Inc.HR Coordinator | FranklinWH Energy Storage Inc.FranklinWH is a rapidly expanding company determined to become the leader in the global energy home storage system (ESS) industry. FranklinWH offers whole home energy solutions typically...