Technical Customer Service Associate

19 hours ago

Sydney, New South Wales, Australia Buscojobs Full time
Overview

We are seeking an enthusiastic and customer-focused Technical Customer Service Associate to join our growing support team. In this role, you will be the first point of contact for our customers, providing essential technical support for Veeva's innovative products. This is an excellent opportunity for individuals passionate about customer success, problem-solving, and building a career in the life sciences technology space. You will work collaboratively to ensure our customers receive timely and effective assistance, contributing directly to their success and satisfaction. We also are looking for Specialist level professionals at the moment; candidates with more experience are welcome to apply.

What You'll Do
  • Provide first-line technical support to Veeva customers, diagnosing and resolving product issues
  • Actively listen to customer concerns to accurately understand and document their issues, ensuring comprehensive problem capture
  • Utilize strong problem-solving and analytical skills to troubleshoot and resolve technical challenges
  • Collaborate effectively with team members and other internal departments to escalate and resolve complex cases
  • Contribute to a positive team environment through active participation in discussions and support initiatives
  • Adhere to established internal processes for ticket management, documentation, and customer communication
Requirements
  • 1+ years of relevant work experience, OR equivalent education
  • Relevant Work Experience with strong customer service soft skills, or prior experience in the life science industry
  • Relevant Education : Associate's degree or technical certification in a relevant field such as Computer and Information Science, Information Technology, Business Administration, Information Systems, Mathematics, Statistics, Life Sciences, or Technical Communications
  • Excellent verbal and written communication skills in English
  • Proven active listening skills to accurately understand user issues
  • Creative and analytical thinker with strong problem-solving abilities
  • Values collaboration and teamwork as a key to success
  • Flexibility in scheduling to work some weekend days and / or public holidays per year, based on business needs
  • Proficiency in Korean language
Nice to Have
  • Knowledge of Zendesk, Jira, and Confluence
  • Life Science Experience
  • Japanese or Mandarin fluency

#J-18808-Ljbffr

  • Technical Customer Service Associate

    5 days ago

    Sydney, New South Wales, Australia Veeva Systems Full time

    Technical Customer Service Associate (Chinese Speaking)Join to apply for the Technical Customer Service Associate (Chinese Speaking) role at Veeva SystemsTechnical Customer Service Associate (Chinese Speaking)1 week ago Be among the first 25 applicantsJoin to apply for the Technical Customer Service Associate (Chinese Speaking) role at Veeva SystemsVeeva...

  • Technical Customer Service Associate

    3 days ago

    Sydney, New South Wales, Australia Veeva Systems Full time

    OverviewVeeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing,...

  • Technical Customer Service Associate

    3 days ago

    Sydney, New South Wales, Australia Veeva Systems Full time

    OverviewVeeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing,...

  • Technical Customer Service Specialist

    13 hours ago

    Sydney, New South Wales, Australia beBeeTechnicalCustomerSupport Full time $60,000 - $80,000

    Unlock Your Potential in Technical Customer SupportAbout the RoleThis is an exciting opportunity for a motivated and customer-focused professional to join our support team as a Technical Customer Service Associate.You will be the first point of contact for our customers, providing essential technical support for innovative products. Your role will involve...

  • Customer Service Associate

    13 hours ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $45,000 - $55,000

    Customer Service AssociateWe're looking for a highly skilled and enthusiastic individual to join our team as a Customer Service Associate.This is an exciting opportunity to work in a dynamic and fast-paced environment, where you'll have the chance to develop your customer service skills and work with a great range of products.As a Customer Service Associate,...

  • Customer Service Associate

    2 days ago

    Sydney, New South Wales, Australia beBeecustomer Full time $80,000 - $120,000

    Customer Service AssociateWe are seeking an exceptional customer service professional to join our team. As a Customer Relations Specialist, you will play a vital role in delivering outstanding customer experiences by providing prompt and knowledgeable support.

  • Customer Service Associate

    2 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $40,000 - $80,000

    Customer Service Associate Job DescriptionWe are looking for a dedicated and enthusiastic individual to join our team as a Customer Service Associate. This role involves providing exceptional customer service, addressing customer needs, and ensuring a positive shopping experience.About the Role:Deliver outstanding customer service and resolve customer...

  • Customer Service Associate

    16 hours ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $40,000 - $55,000

    Customer Service AssociateWe are seeking a customer-focused team member to join our store team. As a Customer Service Associate, you will be the face of our organization and play a key role in delivering exceptional customer experiences.About the RoleYou will be working throughout the store, involved in various tasks from receiving stock, putting fresh...

  • Customer Service Associate

    16 hours ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $40,000 - $80,000

    About the RoleWe're seeking an exceptional individual to join our team as a Customer Service Associate. As a key member of our store crew, you'll be responsible for delivering top-notch customer experiences in a fast-paced environment.This is a fantastic opportunity to develop your skills in a collaborative and personable setting, while contributing to a...

  • Customer Service Associate

    3 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $70,000 - $75,000

    Customer Service AssociateAbout the RoleWe are seeking an organized and detail-oriented professional to join our sales team in Canberra. As a Customer Service Associate, you will play a key role in supporting our sales team by delivering excellent client service and contributing to the success of our regional markets.You will work closely with the Sales...