Digital Account Manager
3 weeks ago
Vocus is seeking a Digital Account Manager in Adelaide, South Australia. We are looking for a passionate team player who aligns with our values, contributes uniquely, and challenges the status quo with disruptive thinking. As a Digital Account Manager, you will drive exceptional customer experiences by owning and growing key relationships, delivering responsive, solutions-focused support, and collaborating across cross-functional teams to identify opportunities and ensure customers get the most from their partnership with Vocus.
Responsibilities- Cultivate and maintain strong client relationships to drive satisfaction, retention, and revenue growth through upselling and cross-selling of Vocus products and services.
- Lead contract renewals and negotiations, ensuring outcomes that benefit both the customer and Vocus.
- Develop strategic account plans aligned with each client's goals and challenges, leveraging Vocus's services (internet, cloud, voice, network).
- Maintain accurate records of account activity and provide timely sales forecasts and performance reports.
- Stay abreast of industry trends, competitor offerings, and emerging technologies.
- Support customers across key servicing journeys including onboarding, provisioning, and ongoing account management.
- Minimum 3 years experience in account management with a focus on customer engagement and solution delivery, ideally within telecommunications or IT.
- Proficiency in Salesforce CRM for managing customer interactions, tracking renewal opportunities, and coordinating service delivery.
- Demonstrated ability to resolve customer queries within agreed SLAs.
- Experience handling escalations and collaborating with internal teams to achieve resolution.
- Ability to perform under pressure in a fast-changing environment.
- Diverse and dynamic teams with a supportive and inclusive culture.
- Comprehensive ongoing training, support, and development opportunities.
- Flexible hours and a hybrid working environment.
- Discounts on power, gas, mobile and internet; plus discounts to over 400 retailers.
- Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and a fifth week of annual leave after five years of service.
- Study assistance programs to support personal growth, learning and development.
- Health and wellbeing offerings, including access to wellbeing initiatives.
As Australia's specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
Accessibility & DiversityWe are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all team members belong. We encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability. If you have accessibility requirements, please let us know so we can make adjustments to support you throughout our recruitment process.
Job details- Seniority level: Mid-Senior level
- Employment type: Contract
- Job function: Marketing and Sales
- Industries: Telecommunications
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