Modern Digital Workplace Support Officer

3 weeks ago

Brisbane, Queensland, Australia Public Sector People Full time
Modern Digital Workplace Support OfficerModern Digital Workplace Support Officer

1 day ago Be among the first 25 applicants

Are you passionate about delivering top-tier end user support and shaping the future of digital workplaces? A leading government organisation is seeking a Modern Digital Workplace Support Officer to join their dynamic IT Services team.

You'll provide exceptional support for modern end user technologies in an Evergreen environment. You'll help ensure staff have the tools and support they need to work seamlessly, anytime, anywhere. This position is ideal for someone with strong technical skills, excellent communication abilities, and a customer-first mindset.

Key Responsibilities

  • Deliver high-level support across desktops, laptops, mobile devices, and related peripherals
  • Evaluate, implement, and manage Evergreen hardware and software solutions
  • Contribute to ongoing service improvements in line with user personas and organisational needs
  • Support software lifecycle activities, including testing, deployment, upgrades, and decommissioning
  • Create user-friendly technical documentation and knowledge base articles
  • Assist in asset management and lifecycle planning for IT hardware and software
  • Produce reports and insights on persona usage, asset health, and lifecycle forecasting
  • Provide hands-on support for ICT procurement and audits

What You Bring
  • Solid experience supporting end user computing in a digital or modern workplace environment
  • Strong understanding of Evergreen technology principles and asset lifecycle management
  • Proficiency in analysing technical requirements and interpreting business needs
  • Knowledge of ITIL processes (certification desirable)
  • Experience supporting and managing hardware assets and persona-based user environments
  • Immediately available to start

You'll be working across both on-premise and cloud environments, supporting the organisation's goal of providing secure, reliable, and flexible digital services.

If you're available immediately and excited to use your tech skills to make a real impact in a government environment apply nowSeniority level
  • Seniority levelEntry level
Employment type
  • Employment typeTemporary
Job function
  • Job functionOther
  • IndustriesArchitecture and Planning, Government Administration, and Government Relations Services

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