Head of Digital Experience

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Join us as we work to make Tasmania the healthiest island on the planet

Imagine a health insurer doing more for Tasmanians.

For over 70 years St Lukes has provided health insurance that's helped Tasmanians. Now we're also providing a promise: to become the healthiest island on the planet.

This bold ambition is a promise to our members, our staff, and our state to make our island the healthiest it can be. We've already begun, investing in new processes, new products, and new people. We're focusing on the things that will make a difference locally and leveraging our networks to create change.

Put simply, we're going to do things differently.

As we continue to grow, we are now seeking to bring on board a Head of Digital Experience to bring expertise and innovation to our Community & Customer Engagement team. You will be at the forefront of driving our digital strategy, leading the development and delivery of key transformation digital projects to enhance customer experiences. Leading execution across multiple platforms and managing key vendor relationships, you will collaborate across business units to ensure the digital experience reflects and enhances our promise to Tasmanians.

To be successful in this role, you will have:

• Demonstrated experience in a similar position leading digital strategy, transformation programs, or digital product development, with a proven ability to align digital initiatives with organisational goals
• Proven experience in user experience design, human-centred design, and digital service improvement, championing customer insights and analytics to shape the digital journey
• Strong capability in overseeing complex digital projects and platforms, including delivering scalable digital solutions
• Exceptional interpersonal skills and capabilities in stakeholder management, with the ability to engage and influence across the breadth of internal and external parties
• A track record of introducing emerging technologies, digital trends or innovations that improve service delivery, member engagement or business efficiency
• Understanding of digital strategy, privacy legislation, cyber security and governance frameworks with the ability to oversee compliance and ethical considerations
• Proven ability lead and develop high performing teams, fostering a culture of innovation and excellence

• Opportunities for career progression and professional development.
• Excellent employee discounts.
• Opportunity to purchase leave.
• Paid parental leave policy.
• Social events, milestone, achievement, and birthday celebrations.
• The opportunity to work out of the most sustainable and carbon positive office development in Tasmania.
• Award winning Learning and Development culture
• Awarded Tasmanian Employer of Choice 2023

To apply online, please provide your current resume and cover letter outlining your interest in the role, your skills, capabilities, and experience. For a copy of the Position Description please visit https://www.stlukes.com.au/healthiest-island/careers

To apply, you must have the legal right to work in Australia. Appointment to this position is subject to a satisfactory National Police Check.

Salary match, Number of applicants, Skills match

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a Head of Digital?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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