Part-time Call Centre Operator

1 day ago

Melbourne, Victoria, Australia Randstad Australia Part time

The Opportunity

My client is currently seeking experienced Inbound Customer Service Representatives to join their team on Swan St Richmond due to experiencing growth during peak times.

Intake commencement date: Monday, 29th of September

Hours: 20-25 hours per week only, rotating roster 2pm till 9pm, Monday to Friday

About Your New Role
  • Training period: Fulltime hours required for training - Monday to Friday 9am till 5pm, 6 weeks of training based onsite at Richmond office
  • After training hours have been completed: Hours after 6 weeks of training will be a rotating roster 2pm till 9pm, Monday to Friday. Each person working 20-25 hours per week only. Once training has finalized, this position will be working from home, with 1 compulsory day from Richmond per week.
  • This position would require strictly 'no leave' until January 2026.
  • National Public Holidays will be standard days off.
  • Great company culture.
  • Police check and Drug & Alcohol testing required.
  • Working with a close-knit team that supports each other and celebrates team wins.

You will be responsible for

  • High volume calls - Inbound Call Centre - Assisting customers via the phone to meet their needs.
  • Providing excellent customer service at all times.
  • Contributing to the success of our business through making recommendations for improvement and taking ownership of your own results.
  • Meeting the high standards expected within our culture and customer expectations such as call handling times and call quality.
  • Experience with Salesforce highly regarded.
Benefits
  • Work with an iconic Australian brand.
  • Part-time ongoing opportunity.
  • Flexibility to work-from-home after training.
  • $37.86 per hour plus 12% of paid superannuation.
  • Temp ongoing opportunity.

Please apply directly by clicking "apply now" and submitting your resume in Word format.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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