Manager PSN Migration

3 weeks ago

Sydney, New South Wales, Australia NSW Government Full time

Manager PSN Migration

Clerk Grade: 11/12, with a base salary starting at $149,739 plus superannuation and leave loading.
Employment Type: Temporary
Location: Sydney

An exciting temporary opportunity has arisen for a Manager PSN Migration to join the Technology Operations team at NSW Telco Authority. This role is within the Digital Technology & Innovation business unit, playing a key role in operating and maintaining the network.

In this role, you will:

  • Advocate for customers migrating to the PSN.
  • Provide leadership and support to network and telecommunication operations to define and implement network and telecommunication elements.
  • Manage the design, maintenance, and improvement of processes to ensure effective delivery of network services.
  • Collaborate with internal leaders and service providers to identify, influence, and resolve network operational issues, ensuring high availability of network platforms.
  • Participate proactively and provide strategic operational knowledge for the design and planning of infrastructure, facilities, and assets, ensuring communication and coordination meet service standards.
  • Manage operational projects and service delivery activities to achieve outcomes on time, within budget, and to quality standards, supporting organisational objectives.

To be successful, you will demonstrate:

  • Ability to influence and engage diverse and complex stakeholders.
  • Experience guiding and negotiating customer transitions into new services.
  • Expert-level knowledge of P25, TDMA systems, and operations.
  • Excellent communication skills to convey complex ideas succinctly.
  • A comprehensive background in telecommunications.
  • Proven ability to lead and deliver complex projects.
  • An analytical mindset for troubleshooting post-migration issues.
  • Experience leading technical initiatives from concept to deployment.
  • Ability to obtain and maintain an NV1 Security Clearance, requiring Australian citizenship and security clearance eligibility.

What we need from you: An up-to-date CV and a brief cover letter outlining your skills and experience relevant to the role.

For enquiries, contact Neil Fathulla at Neil.Fathulla@customerservice.nsw.gov.au. For recruitment queries, contact Kate Fealy at kate.fealy1@customerservice.nsw.gov.au.

About NSW Telco Authority: NSWTA manages the Public Safety Network for emergency responders, working with emergency services and telecommunications carriers to protect communication assets during emergencies and natural disasters. NSWTA oversees key projects worth over $1.5 billion, leading whole-of-government connectivity strategies, and operates as a statutory authority within the Department of Customer Service. We foster a customer-centric, people-first culture, emphasizing learning, growth, and mobility opportunities.

Salary Grade 11/12, starting at $149,739 plus superannuation. Click here for the Role Description. For recruitment inquiries, contact Kate Fealy at kate.fealy1@customerservice.nsw.gov.au. Use the Capability Application Tool to prepare for the process.

Closing Date: Friday 22nd August 2025 [9:59am]

Careers at Department of Customer Service

Join us to improve government services and contribute to reform that benefits NSW. We focus on customer service, digital transformation, and regulatory reform. Bring your best self and be part of our diverse, inclusive workplace. Adjustments for the recruitment process are available; contact us for support.

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