Senior Practice Manager

The Delivery Practice Manager (DPM) is a key people management role within the ProServe Shared Delivery Team (SDT). They play a crucial role in bridging our sales and delivery teams ensuring we are able to meet our customer objectives. They work in close collaboration with the CST team, ensuring the delivery capabilities through technical validation during the pre-sales stage. The DPMs ensure successful project delivery by leading a team of Delivery Consultants and Engagement Managers, fostering long-term customer relationships while supporting enterprise customers through transformative IT projects. They combine strong people leadership skills with deep technical expertise.

To achieve the desired outcomes for this role, DPMs must be comfortable managing a team of ProServe Delivery Consultants and Engagement Managers, and supporting AWS enterprise customers through a variety of transformative projects. DPMs bring diverse people leadership experience gained within an IT and/or Management Consulting background and knowledge of industry IT. They leverage this credibility as a strategic advisor to sellers, customers, and partners. They can craft an innovative, forward-looking strategy while clearly outlining the investment and multi-step go-to-market plan necessary to help our customers lead the changes to IT strategy, policies, processes, people, governance and partnerships.

DPMs are responsible for building and managing a team of Delivery Consultants and Engagement Managers working with customers and partners to architect and implement innovative solutions. They routinely engage with Director, C-level executives, and governing boards. They are responsible for opportunity capture and driving engagement delivery. They work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. DPMs are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOWs.

Key job responsibilities

1. Engage customers - collaborate with Global Accounts sales managers to develop strong customer and partner relationships and build a growing business in Korea and influence global decisions from Australia, driving AWS adoption in key markets and accounts.
2. Sell consulting engagements – that can span from short on-site projects proving the value of AWS services to massive cloud migration projects that include the movement of thousands of applications and the automation of the cloud infrastructure to house them.
3. Coach and teach - collaborate with AWS Global Accounts sales, pre-sales, training and support teams to help partners and customers learn and use AWS services.
4. Deliver value - lead high quality delivery of a variety of customized engagements with partners and Global Accounts customers.
5. Lead great people - attract top technology talent to build high performing teams of consultants with superior technical depth, and great customer relationship skills.
6. Be a customer advocate - Work with AWS engineering teams to convey partner and enterprise customer feedback as input to AWS technology roadmaps.

A day in the life

The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers in their cloud journeys and work backwards from their industry-specific needs to transform their businesses and industries. Our team focuses on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.

About the team

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Minimum Requirements

1. BA/BS degree or equivalent experience;
2. Highly technical and analytical, possessing 15 or more years of progressive technology implementation experience;
3. Great customer relationship management, sales, delivery experience and collaboration skills;
4. Demonstrated ability to think strategically about business, product, and technical challenges;
5. Consulting practice leadership;
6. Deep understanding of cloud transformation journey and change management;
7. Enterprise architecture successes including virtualization technologies & distributed architecture;
8. Familiarity with archive, disaster recovery and business continuity in global operations;
9. Familiarity with compliance & security standards across the enterprise IT landscape;
10. Meets/exceeds Amazon's functional/technical depth and complexity for this role;
11. Visible IT Industry thought leadership on relevant topics related to enterprise IT infrastructure;
12. Vertical industry sales and delivery experience of contemporary services and solutions in Financial Services;
13. Experience with design of modern, scalable delivery models for technology consulting services;
14. Business development experience including complex agreements with integrators and ISVs;
15. International sales and delivery experience with global F500 enterprise customers and partners;
16. Use of AWS services in distributed environments with Microsoft, IBM, Oracle, HP, SAP etc.

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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