Digital Platforms Coordinator

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We are looking for a Digital Platforms Coordinator to join our team in Jandakot. In this role you'll optimise digital platforms, collaborate with internal teams and external stakeholders, and align technology solutions with business objectives for seamless operations.

• A Bachelor's degree in Information Technology/ Systems, Computer Science, or a related field is highly desirable.
• Proven experience (a minimum of three years) in platform/ applications management or a similar role.
• Proficiency in securely optimising enterprise software applications.
• Proficiency in systems analysing and process engineering.
• Proficiency in project management methodologies and tools.
• Strong technical skills in application configuration, troubleshooting, and performance optimisation.
• Certifications in change management, prominent technology platforms or applications are highly desirable.
• Methodical in ensuring platforms are configured and accurate processes are in place within the business for adequate information capture.
• Adapt in data governance processes.

• Collaborate with stakeholders to identify technology needs, lead platform changes and optimisations, coordinate with various teams and vendors, and conduct thorough testing for reliability and security.
• Monitor platform security, performance, develop maintenance strategies, ensure compliance, and provide timely support to users.
• Oversee data quality, storage, and organisation within technology platforms.
• Collaborate with data analysts to extract insights and generate reports from platform data.
• Implement data governance policies and procedures to maintain data integrity and confidentiality.
• Serve as the primary point of contact for stakeholders regarding technology platform-related matters.
• Facilitate training sessions and workshops to educate users on platform functionalities and best practices.
• Gather feedback from users to identify areas for improvement and optimisation.
• Adhere to project timelines and produce documentation related to technology platforms.
• Collaborate with teams, update user guides, and share best practices for continuous improvement.
• Implement security measures and audits in conjunction with the security team.
• Stay informed about best practices to mitigate security risks.

• Permanent, full-time role
• Salary packaging - up to $15,900 per annum for everyday expenses and up to $2,650 per annum on meals and entertainment expenses
• Novated Lease options
• Hybrid work environment and flexible hours (work from home options available)
• Jandakot based office
• Free parking
• Purpose-led workplace culture of teamwork and collaboration

The mission of the Royal Flying Doctor Service (Western Operations) is to provide excellence in aeromedical and primary health care across Western Australia. Every member of the RFDS WO team contributes to that mission and living our values of showing respect, demonstrating fairness, utilising diversity and being safe. Every year, the RFDS WO provides urgent retrieval for about 10,000 patients in regional WA. A further 10,000 appointments are provided in primary healthcare clinics in remote communities, including GP, nurse, dental and mental health care. RFDS crews are committed to providing the finest care to the furthest corners of the State, using the highest standards of clinical care, aviation safety and technology to make a difference to people living and working across WA – the largest and most remote health jurisdiction in the world.

The RFDS in WA operates five bases in Perth, Broome, Port Hedland, Kalgoorlie and Meekatharra. Our 24/7 operations centre at Jandakot Airport coordinates complex logistics for patient retrievals and clinics across the State. We work in partnership with government, business and the community, and are proud to work on Country with Aboriginal medical services and many local service providers.

In 2024, the RFDS is launching a new five-year strategy 'Above and Beyond', which will mark an important new chapter in the long Flying Doctor history. The strategy will include a focus on expanding remote health clinics in some of WA's most vulnerable communities, expanding our profit-for-purpose services, strengthening our workforce, harnessing technology and addressing our environmental sustainability.

Submit your resume and cover letter by clicking on the 'Apply Now' button.

RFDSWO is an Equal Opportunity Employer, and we encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds and people with disabilities to apply. Please note applicants require the right to work in Australia.

Only shortlisted candidates will be contacted.

Recruitment agencies, we appreciate your consideration. However, we strive to fill our opportunities through direct channels whenever feasible. If we require agency assistance, we will reach out.