Systems Administrator

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Overview

Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co. Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way - values lived daily by our people. There are exciting periods of transformation and growth, and we want you to be a part of it all

A newly created System Administrator vacancy has become available within our Infrastructure team, responsible for the analysis, development, engagement and management of information systems and technology resources to implement, support, and enhance corporate, claims management and technology requirements across the enterprise. This role will maintain E8/ISM controls as well as vulnerability and patching management. Reporting to the Head of Technical Services, you will participate in technical research and development to enable continuing innovation within the infrastructure and ensure system hardware, operating systems, software systems, and related procedures align with organisational values focused on enabling staff.

You will assist project teams with technical issues in the Initiation and Planning phases of our standard project management methodology, including the definition of needs, benefits, and technical strategy; research and development within the project life-cycle; technical analysis and design; and support of operations staff in executing, testing and rolling-out of solutions. This is a unique opportunity to broaden your existing skillset whilst working with a range of stakeholders.

Responsibilities

• Undertake regular patching of systems and critical vulnerability remediation
• Apply whitelisting and stringent security hardening across core infrastructure, server and end user systems
• Provision, install, configure, and maintain systems hardware, software, and related infrastructure
• Ensure operational excellence through high availability and performance of services
• Establish monitoring and alert systems for proactive issue detection and resolution
• Support both on-premises infrastructure and cloud environments (AWS and Azure)
• Automate deployments and applying patches to business applications
• Participate in technical research and development to drive innovation within the Information Systems team
• Monitor system performance and ensure the availability and reliability of IT services
• Apply security patches and updates to maintain system integrity
• Create and manage user accounts, permissions, and group policies
• Maintain system documentation and configuration management
• Implement and maintain backup and disaster recovery solutions
• Collaborate with other IT staff to plan and implement system upgrades and improvements
• Ensure compliance with IT policies, procedures, and best practices
• Participate in transition to support activities for key projects to ensure ongoing operational support of new systems
• Participate in the problem management process to define problems, assess impact, identify root causes and document solutions
• Assist the Infrastructure team with innovative solutions to improve processes through technology automation
• Continuously improve infrastructure and deployment processes to increase efficiency and reduce manual effort
• Stay up to date with industry trends and emerging technologies to recommend and implement system enhancements
• Ensure compliance with security policies and procedures, including access controls and data protection measures
• Adhere to Gallagher Bassett's change and release management policies and processes

Qualifications / About You

• Australian Citizenship required for eligibility for an Australian Baseline Clearance is essential
• Demonstrated experience as a Systems Administrator, or similar role
• Experience in achieving ASD Essential Eight and ASD Essential Information Security Manual Standards
• Strong working knowledge of systems and networking software, hardware, and networking protocols
• Experience with VMware virtualization, Cloud services (AWS, Azure), and scripting or automation tools (PowerShell, Python, APIs)
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of cross-functional stakeholders
• Excellent time management and organisational skills with the ability to work independently and manage competing priorities
• Strong team orientation and collaboration
• Resilient attitude
• Availability to undertake after hours/weekend work as required

To be considered for this opportunity you must have the right to live and work in Australia when applying.

Unsolicited agency applicants will not be considered for this position.

Compensation And Benefits

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
• Novated Leasing opportunities
• Two paid volunteer days annually
• Health Insurance Discounts with our Group Insurance Plan
• Employee Stock Purchase Program
• Paid parental leave

Other benefits include

• Flexible and hybrid work arrangements
• Mental Health and Wellbeing Support for yourself and immediate family members
• Employee Recognition Awards and Service Milestone Recognitions
• Peer Support Program
• Annual flu vaccinations
• Access to Reward Gateway - discount offers at over 350 retailers
• And more...

Equal Opportunity

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. We recognise the importance of diversity in the workplace and will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Information Technology

Industries

• Insurance

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