National Program Manager

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Business Development | Executive Search | Trail Runner

Help Enterprises Limited (Help) was established in 1968 as a community based social enterprise with the vision of an inclusive world, where people with a disability lead fulfilling and independent lives.

Our mission is to create an ecosystem of inclusive opportunity, empowering people with disability through high impact services shaped around their goals through our Employment, Disability and Social Enterprises; supported by our Operational Support and our Shared Services/Corporate Support.

Help Enterprises is part of the IntoWork Group.

Local Delivery, National Support

The Role:

We are seeking an experienced, values-driven Head of Employment Services to provide strategic leadership and operational excellence across our employment services portfolio. This is a rare opportunity to shape programs that make a tangible social impact while delivering sustainable commercial performance.

Key Responsibilities:

• Monitor external economic, political, and social trends, as well as industry best practices, to inform innovative service growth, risk mitigation strategies, and the identification of potential business opportunities and partnerships.
• Analyse internal portfolio trends, challenges, and opportunities to support sound policy development, strategic planning, and effective risk management.
• Develop, implement, and evaluate strategic portfolio plans focused on delivering high-quality services, enhancing user engagement, and maximising participant choice, control, and flexibility-aligned with HELP's customer journey model and organisational synergy.
• In collaboration with the CEO and Operations Leadership Team, develop, manage, and regularly review the annual Employment Services budget to ensure alignment with HELP's strategic and operational priorities.
• Lead by example to cultivate a high-performing, values-driven culture where staff are empowered to improve work practices, pursue continuous improvement, and maintain safe, inclusive environments.
• Provide strategic leadership, mentorship, and coaching to portfolio leaders, driving the development of high-performing teams that enhance the independence and quality of life for people with a disability.
• Promote accountability and ownership by maintaining required accreditations and ensuring all activities meet legislative, regulatory, and organisational policy standards.
• Navigate both industry and organisational change with a proactive, human-centred approach that supports staff and participants alike.
• Foster effective collaboration across internal teams and external stakeholders, including other HELP services, to enable integrated, cross-program support for participants.
• Build and support a high-performing leadership team, aligned with HELP's long-term goals, while enhancing the customer and employee experience.
• Prioritise succession planning and staff development to minimise key-person risk and support sustainable knowledge sharing across teams.
• Participate transparently in annual business performance reviews, demonstrating a willingness to receive and act on feedback at all levels of the organisation.
• Role model compliance with HELP's Code of Conduct, policies, procedures, and standards, and actively reinforce these expectations across the portfolio.
• Collaborate closely with the CEO and Operations Leadership Team to address emerging operational issues and opportunities with early, solutions-focused input.
• Strengthen integration with other HELP service streams to enhance social impact while driving improved financial and commercial performance.
• Ensure compliance with HELP's Integrated Management Systems (ISO 9001 & 45001), along with all relevant standards and frameworks such as the National Standards for Disability Services (NSDS), NDIS Practice Standards, ISO 27001, and Right Fit for Risk.
• Oversee strong financial governance across the portfolio, including robust financial practices, achievement of targets, budget management, cost control, and effective asset utilisation.
• Represent HELP with professionalism and integrity, fostering a strong, positive image both internally and externally as a senior leader.
• Identify and lead the implementation of quality improvement initiatives in partnership with staff, ensuring that evolving service needs are met with evidence-based, inclusive practices.

What You'll Bring:

• Minimum of 10 years' experience in a similar role and a business related qualification
• Energetic and active Leadership
• Strong Strategic, planning and execution skills
• Analytic skills to manage complex issues
• High level relationship management and influencing skills
• Risk Management - understand the need for an extremely high level of compliance including the monitoring and control of government Contracts
• High level written and verbal communication skills - you can hold an audience's attention
• Able to build a fully engaged team culture
• Proven track record of exceeding goals and a true bottom-line performer
• Problem solving, project management, and creative resourcefulness
• Experience in dealing with Government Service Contracts
• Exceptional capacity for managing, influencing and leading people
• Thorough understanding of the full range of business functions and systems, including strategic development and planning, budgeting, business analysis, finance, information systems, human resources and marketing
• Proven experience in managing across multi-site operations and a demonstrated ability to both lead and build the capabilities of a driven, bright, diverse team
• Similar experience in a highly competitive fast paced industry.

Why Join Us?

• Make a measurable impact, lead services that transform lives through meaningful employment.
• Work with a purpose-driven CEO and leadership team committed to innovation and inclusion.
• Be part of a respected not-for-profit with national reach and local impact.
• Company Vehicle
• Salary Sacrificing

To see who we are and the impact we have, click on the link below to find out more:

How to apply:

Click Apply to submit your resume (MS Word preferred).

For a confidential conversation, please contact Sergio Ferreira on sergio.ferreira@findstaff.com.au.

Rest assured, your application will remain strictly confidential and will not be shared with any third party without your full consent.

All FindStaff Executive Consultants are accredited members of the RCSA (Recruitment and Consulting Services Association)

It is a requirement of the position to undertake, hold and maintain the following prior to, and throughout your employment:

• Working Rights to Work in Australia
• Satisfactory National Police Check
• Valid Working with Children Check (Employment status) applicable to the state in which you work (i.e. Blue Card for QLD)
• Valid NDIS Worker Screening Check (or legacy Yellow Card)
• Current unrestricted Australian C Class driver's licence
• Tertiary or vocational qualifications in Disability Studies (desirable)

Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

• IndustriesNon-profit Organizations

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