Night Manager

5 days ago

Council of the City of Ryde, Australia Veriu Full time

We are Veriu Group (pronounced 'Very You')

Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can't be found in a guidebook, and to help people discover the true experience of a place.

Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over 35 years of brand history. Our ambitious plan to operate 80 hotels by 2030 becomes closer this year with numerous new hotel openings across the country, and this means we're well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.

Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.

Now is the perfect time for like-minded people to join our expansion journey. If you're looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you – you've found us and we can't wait to hear from you

Embark on a new era of convenience and comfort with the much-anticipated opening of Veriu Macquarie Park in 2024, a collaboration with HOLDMARK Property Group. Our hotel redefines contemporary living by boasting 184 meticulously designed studio suites, one-bedroom apartments, and adjoining two-bedroom apartments. Each room is a haven of self-contained comfort, featuring fully equipped kitchens and laundry facilities—perfect for both overnight getaways and extended stays.

Nestled in the heart of Sydney's premier business and technology precinct, our hotel is a sanctuary within easy reach of MNCs, research institutions, Macquarie Hospital, Sydney Olympic Park, Accor Stadium, Qudos Arena and Macquarie University. Immerse yourself in unparalleled convenience and sophistication, making Veriu Macquarie Park the ultimate choice for discerning business travellers and professionals attending conferences, meetings, and training programs.

Responsibilities

Reporting to the Hotel Manager, you'll be part of a small team of genuine people, looking to create lasting memories and exceptional experiences for each and every guest. No day will be the same, but each day you'll strive to:

  • Ensure smooth and consistent management of the night audit function, including audits, reports and reconciliations.
  • Achieve the successful management of the front office overnight, including late check-ins, compliant handling, problem-solving, remote guest support, security, and support for our afterhours support centre.
  • Foster good collaboration of the night team with the wider night and day teams.
  • Provide training and escalation support for other night teams.
  • Deliver high levels of guest services in all interactions.
  • Execute safe and professional management of emergency situations.
  • Provide support and assistance to the Hotel Manager in higher-level hotel management and admin tasks.
About You

We work in a fast-paced environment where no day is the same, so we're looking for people who are adaptable, enjoy variety and operate with an ownership mindset.

The successful person must have:

  • Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights).
  • First Aid Certificate (or be able to obtain before starting).
  • Responsible Service of Alcohol Certificate (or be able to obtain before starting).
  • Flexibility to work a variety of shifts throughout the week, including public holidays on rotation with other team members (although no overnight shifts required).
  • Demonstrated experience leading a team with kindness in order to achieve outcomes.
  • Demonstrated ability to problem solve and manage escalated complaints with appropriate resolutions.
  • High standards of attention to detail and communication skills (written & verbal).
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