Personal Banker 2

Through the merger of Bank Australia and Qudos Bank, we're creating a better, stronger, and more resilient bank for our customers and employees. As one company with two trusted brands, we're building on the strong foundations of our history and shared values as we bring together the best of both banks.

The Personal Banker 2 is the first point of contact for branch customers, responsible for delivering exceptional service while deepening relationships. The role supports customers in achieving their financial goals by understanding their banking needs and ensuring compliance with risk and regulatory requirements.

Why join us

• We have big plans to become Australia's leading purpose-driven bank.
• As a certified B Corp, we're part of a global business community that meets the highest social and environmental standards, balancing profit and purpose.
• Every role and person in our bank is essential to bringing our values, purpose, and aspirations to life.
• We offer flexible working options, a competitive salary, and 13% superannuation.
• Our staff have access to benefits supporting physical and mental wellbeing, including 24/7 free counselling, free flu vaccinations, and discounted gym memberships.
• We support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation, and family violence leave, plus the opportunity for bonus annual leave.
• We foster career growth through learning and development and promote an organizational culture that rewards innovation and values over long hours.
• We are committed to an inclusive culture and a diverse workforce reflecting the Australian community.
• We care for a conservation reserve, working with partner organizations to protect threatened species and involve staff in conservation efforts.

What you will be doing

• Support the branch team to achieve personal lending, service, and operational outcomes.
• Manage member inquiries and provide tailored information on Qudos products and services.
• Assist with personal lending applications, including data entry, document preparation, and member communication.
• Handle complex member needs, cash transactions, and account maintenance.
• Support members with digital banking and escalate queries or complaints as needed.
• Actively cross-sell products and make outbound calls to new and prospective members.
• Record sales activity in Prosper and follow up on future opportunities and referrals.
• Achieve set KPIs and contribute to team presentation and service standards.
• Participate in service training, including FX and insurance.
• Ensure compliance with policies, procedures, and statutory requirements.
• Promote a safe work environment and report WHS incidents promptly.
• Constructively challenge and escalate concerns through appropriate channels.
• Perform additional duties as directed by Qudos Bank Management.

What you will bring

• Strong customer focus with the ability to understand and respond to member needs.
• Proven ability to achieve results and take accountability for outcomes.
• Excellent interpersonal skills with the ability to build meaningful relationships.
• Adaptability in a fast-changing environment and willingness to learn.
• Lending experience across personal loans and credit cards.
• Cash handling experience and a strong background in cross-selling.
• Solid experience in banking or financial services.
• Positive attitude and commitment to delivering excellent service.
• Proficient in Microsoft Word, Excel, Outlook, and online research tools.
• Accurate typing (35+ WPM) and strong written communication skills.
• Commitment to Bank Australia's purpose, values, and the B Corp ethos.

By submitting an application, you agree to Bank Australia's Privacy Policy for applicants and confirm that you are legally able to work in Australia. We are an equal opportunity employer committed to sustainable development. We encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, individuals from different cultural backgrounds, and people with disabilities, to reflect our community. We are committed to reasonable adjustments to ensure a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Applications will be considered as received, not after the closing date. If interested, please submit your application promptly. The successful candidate will undergo satisfactory background checks, including police and employment verifications.