Resource Planner

Resource Planner

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Are you ready to make a difference in the security industry? As a Resource Planner at Certis, you will play a vital role in coordinating the forward planning of rosters and operational deployments within our National Operations Centre (NOC). Your efforts will support a network of Security Officers and Customers, ensuring seamless operations and exceptional service delivery.

About Us:

At Certis Australia, we deliver innovative and integrated security solutions to create safer environments. With expertise in security operations, we partner with government and corporate clients to ensure the safety of people and property across diverse sites. Our commitment is to a Safer, Smarter and Better workplace that ensures every employee is supported, respected and empowered.

Key Responsibilities

• Strategic Workforce Planning: Open and publish national rosters 2–4 weeks in advance, proactively identifying and addressing resource shortfalls.
• Roster Management: Maintain and update permanent rosters in the system, including changes to deployments, account/service terminations, annual leave coverage, and ad-hoc requests.
• Operational Support: Allocate resources nationally, ensuring compliance with legislative and internal policies, including fatigue management.
• Customer & Contractor Liaison: Collaborate with clients and resource contractors to ensure security requirements are met and expectations exceeded.
• Stakeholder Collaboration: Build strong relationships with internal stakeholders including State Operations Managers, Client Service Managers, Payroll, and Billing teams.
• Data Accuracy: Ensure timely and accurate data entry of all confirmed contractor rosters and resource changes.
• Efficiency & Reporting: Analyse deployments to identify efficiencies and participate in weekly planning handovers to the Deployment Team.
• Service Excellence: Deliver high-quality customer service to both internal and external stakeholders, ensuring seamless and professional operations.

Qualification

• Minimum of 3 years' experience in an operation/rostering environment
• Certificate in Business Administration
• Advanced MS Excel Qualifications
• Understanding of basic Analytics

Experience

• Recording information and report writing
• Working in a team environment
• Previous experience within a manpower provider would be advantageous
• General administration functions

Knowledge

• Knowledge of the Security Industry (desirable)
• Knowledge of the Security Services Industry Award 2010
• Intermediate to advanced skills using MS Word and MS Excel
• Exposure to rostering packages (essential)
• Superior communication skills, written, verbal, and reporting.
• Knowledge in the operation of a computer-based roster system
• Beginner Data analysis and Statistics knowledge: Measures of Central Tendency

Benefits & Culture

What We Offer:

• Friendly and inclusive environment
• Growth and development are supported and promoted
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide
• A well-being program that provides advice about mental, physical, and financial well-being
• An Employee Assistance Program (EAP) that is available to employees and their families
• Cultural diversity is valued and supported

Our Values

At Certis, we are committed to:

• Safety & Well-being: Prioritizing a strong safety culture for employees and clients.
• Excellence & Innovation: Utilizing advanced security technology and best practices.
• Integrity & Professionalism: Operating with trust, accountability, and ethical standards.
• Inclusivity & Growth: Fostering a diverse and supportive work environment.

Ready to make a difference? Join Certis and be part of a team that values excellence, integrity, and innovation.

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionStrategy/Planning and Administrative
• IndustriesSecurity and Investigations

Referrals increase your chances of interviewing at Certis by 2x

Sign in to set job alerts for "Operational Specialist" roles.

Sydney, New South Wales, Australia 2 weeks ago

Sutherland, New South Wales, Australia 5 days ago

Mascot, New South Wales, Australia 2 weeks ago

Sutherland, New South Wales, Australia 6 days ago

Sutherland, New South Wales, Australia 1 week ago

Matraville, New South Wales, Australia 5 months ago

Sutherland, New South Wales, Australia 6 days ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia A$97,027.00-A$107,059.00 3 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

Surry Hills, New South Wales, Australia 4 days ago

Mascot, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 1 month ago

North Sydney, New South Wales, Australia 2 weeks ago

North Ryde, New South Wales, Australia 4 days ago

Sydney, New South Wales, Australia A$55,000.00-A$75,000.00 6 days ago

Sydney, New South Wales, Australia 4 months ago

Sydney, New South Wales, Australia 6 days ago

Sydney, New South Wales, Australia 4 days ago

Executive Assistant (For Relocation to Kingdom of Saudi Arabia)

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 5 days ago

Administrative Business Partner, Google Research (Part Time)

Chullora, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 4 days ago

Millers Point, New South Wales, Australia 1 week ago

North Ryde, New South Wales, Australia 2 weeks ago

Department Manager (Coach) - Operations - Nike, Liverpool

Silverwater, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia A$115,000.00-A$120,000.00 2 days ago

Sydney, New South Wales, Australia 3 weeks ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---