Assistant Venue Manager

4 weeks ago

Melbourne, Victoria, Australia Yo-Chi Frozen Yogurt Full time
Overview

We're on the lookout for a Full Time Assistant Venue Leader to join our Southland team Based inside Westfield Southland, this venue is high-energy, fast-paced, and always pumping with families, friends, and shoppers stopping by for their Yo-Chi fix. As an Assistant Venue Leader here, you'll thrive in a dynamic retail environment, supporting your Venue Manager while leading your team through busy days, peak trade periods, and everything in between. Bring your leadership experience, customer-first mindset, and passion for creating memorable guest experiences to one of Melbourne's biggest shopping hubs.

Responsibilities
  • Lead shifts with confidence, keeping service standards high and the team motivated.
  • Support the Venue Manager with daily operations including rostering, stock management, cash handling, and compliance.
  • Ensure every product meets Yo-Chi's quality and food safety standards.
  • Train, coach, and develop team members to build skills and deliver great customer experiences.
  • Maintain venue presentation, safety, and compliance with all policies and legislative requirements.
  • Drive sales, manage costs, and help the venue achieve its financial and performance targets.
Qualifications / What we're looking for
  • Experienced leaders in retail or hospitality (QSR preferred).
  • Full availability across Mon-Sun with flexibility for rotating shifts.
  • A "people first" leader who thrives on creating team culture & community.
  • Resilient, adaptable, and always up for a challenge.
  • Solutions focused.
  • Confident managing rosters, performance, and team development.
Benefits / Why Yo-Chi
  • Career growth on fast-forward, from Assistant Venue Manager to Venue Manager to Support Office.
  • Flexible roster, both night and days
  • Free Yo-Chi every shift + discounts off shift CHI-LICIOUS
  • Epic team culture- social events, team dinners, and a workplace where fun is part of the job.
  • Recognition with real rewards- three times a year you could win $10K just for being a star on shift.

If you're ready to lead with energy and thrive in a fast-paced retail hub, apply today and take the next step in your leadership journey at Southland Yo-Chi

Visit our website, check out our Instagram @iloveyochi, or pop into a venue to see for yourself.


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