Housekeeping Supervisor

In a Nutshell

As Housekeeping Supervisor you will ensure that the room attendants are supervised on the floor, and rooms and corridors are cleaned and serviced to the required standard. You will be passionate about delivering professional, efficient and exceptional guest service at all times and will also possess strong organisational skills with a keen eye for detail. You will be instrumental in creating a home away from home for our guests.

And now for the good stuff

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

• Competitive salary, benefits and we pay above the Real Living Wage Employer.
• 29 days holiday (increasing with length of service)
• 50% Discount on food and beverage across all Exclusive properties
• Really big discounts of room nights across all Exclusive properties
• EAP provided by HospitalityAction
• HospitalityEssentials discount platform — giving you access to 1,000+ shopping discounts, cashback deals, and online exercise, wellbeing & finance guides
• Meals on duty provided for free
• Recognition and rewards scheme
• Access to our learning platform including great training and development programs.
• Free gym access + where available dedicated classes.
• B Corp accredited and commitment to improving our People, Product and Planet.
• Free downloads to newspapers, magazines and books
• Cycle to work scheme

Lots to do but lots of fun

The Housekeeping Supervisor will be responsible for

• Assisting in ensuring the department runs smoothly when the Head Housekeeper is absent.
• Ensuring vacant bedrooms are checked to the required standard before given back to reception.
• Ensuring serviced rooms are spot checked every day to ensure they are being serviced to the required standard.
• Ensuring new room attendants are trained on cleaning and servicing bedrooms to the required standard.
• Compiling the room attendants' work lists and rotas in the absence of the Head Housekeeper.
• Attending training sessions as and when required.
• Reporting any maintenance needed in rooms
• Carrying out cleaning and servicing of bedrooms from time to time.
• Ensuring uniform standards are adhered to at all times
• Ensuring all guests' requests are placed in room, i.e. robes, extra beds, cots, fridge, kettle, iron and ironing board, tea/coffee trays, fan, plus items that should already be in there.
• Checking bedspreads, curtains and all other soft furnishings for repair and stains are deal with accordingly,
• Check carpets for repair and stains and liaise with the Head Housekeeper

Are you right for us?

Our successful Housekeeping Supervisor will have;

• Previous Housekeeping Supervisory experience from within a luxury hotel environment
• Knowlegde of the luxury hotel market and associated standard levels
• A natural desire to exceed the expectations of guests and colleagues
• A proactive stance to always look to improve standards and service
• An innovative and inspiring approach with a keen eye for detail
• Great organisational skills
• Effective communication skills
• A confident, warm and welcoming personality
• Impeccable grooming, flexibility in attitude, approach and working hours (to include weekends and evenings)

Are we right for you?

We expect a lot but we'll give a lot to get the right people. There are 4 main things we look for

1. We want people with bags of character. We don't want you to hide your personality when you're at work, we want you to feel comfortable, to be who you are.
2. We want people people. You've got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
3. We need extra milers. So if you think the job description is all you have to do, then we're not for you.
4. You have to put your heart into it. When you tell a guest you're happy to help, you have to mean it.