Vice President of Strategic Clients APAC and SE Asia

4 days ago

Sydney, New South Wales, Australia Ascenda Full time
Great to Meet You We are Ascenda Ascenda powers the growth of leading financial services brands worldwide with premium rewards programs that differentiate their products, drive profitable customer behaviors, and create sustained engagement. We are behind the world-class rewards propositions of major banks and fintechs around the globe, including brands like American Express, Capital One, Brex, Robinhood, Ramp, HSBC, Virgin Money (Australia), SMBC (Japan), ICBC (China), Bradesco (Brazil), ANZ (Australia), HDFC (India) and many others.. The Role: Vice President (VP) of Strategic Clients APAC and SE Asia Ascenda is seeking a Vice President of Strategic Clients to join our Senior Leadership team in Australia, focusing on Southeast Asia and the broader APAC region. This critical role is designed for a dynamic leader who will manage and expand our relationships with key financial services and fintech partners while driving growth and operational excellence. This position requires a strategic thinker with deep expertise in rewards, loyalty programs, and customer success, who thrives in a high-growth, global environment. You'll collaborate closely with cross-functional teams, develop innovative partnership strategies, and deliver outstanding value to our partners and their customers. Your Impact:
  • Spearhead and lead partner driven expansion initiatives, identifying opportunities to material grow relationships in scale and scope.
  • Mobilize organization and lead efforts with partners on value proposition development and enhancements to drive mutually beneficial outcomes.
  • Lead partner expansion and renewal negotiations, ensuring long-term value for both Ascenda and our partners.
  • Define, frame, and clearly articulate the value Ascenda delivers to partners, ensuring they recognize and understand the full impact and benefits of the partnership, while fostering alignment and collaboration.
  • Champion the adoption of loyalty and performance marketing efforts to deepen relationships and drive measurable engagement.
  • Identify revenue growth opportunities through upselling and cross-selling within the existing client portfolio.
  • Drive operational excellence by ensuring timely service and delivery while maintaining the highest standards of client experience.
  • Lead client negotiations, manage contracts, and oversee post-sales activities to maximize client retention and satisfaction.
  • Serve as the primary relationship leader for strategic clients in the SE Asia and APAC regions, driving client success and satisfaction.
  • Inspire and develop high-performing teams to meet ambitious goals.
  • Collaborate cross-functionally to innovate and execute strategies that deliver value to clients and partners.
Who You Are
  • 10+ years of experience in loyalty, rewards, or financial services, with a strong track record in APAC markets and hands-on experience crafting and launching loyalty programs and solutions.
  • Demonstrated success in partnership management, customer success, or account leadership, including navigating complex negotiations.
  • Strong commercial acumen with the ability to evaluate and execute intricate commercial arrangements.
  • A strategic leader who excels at motivating and developing teams, inspiring excellence at all levels.
  • Exceptional presentation and communication skills, with the ability to influence stakeholders internally and externally.
  • Intellectually curious, innovative, and solutions-focused, with a drive to stay ahead of market trends.
  • A collaborative and adaptable leader who thrives in fast-paced, high-growth environments.
  • Willingness to travel to engage clients and partners across SE Asia and APAC.
Why Join Ascenda? Ascenda offers the unique opportunity to lead in the fintech innovation space, shaping the future of rewards programs. You'll be part of an environment that prizes groundbreaking ideas and their execution. We provide unparalleled career growth opportunities in a supportive and dynamic environment, complemented by a competitive compensation package that recognizes your impact. Ascenda is dedicated to diversity and inclusion, welcoming candidates from all backgrounds. Join us on our mission to make loyalty simple and rewarding for everyone, everywhere. Ready to Drive Fintech Innovation With Premium Rewards? Apply now to become the VP of Strategic Clients at Ascenda. Together, we'll redefine what's possible in rewards programs.
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