DevOps Engineer

DevOps Engineer - Managed Support ServicesDevOps Engineer - Managed Support Services

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Increment is a team of technology specialists offering innovative solutions to modern business challenges. As a Preferred Microsoft Partner, we excel in Cyber Security, Digital Identity, Cloud Infrastructure and Data & AI empowering organisations to transform their digital capabilities.

Our mission is to provide accessible expertise for all organisations, and advance businesses through the power of technology. We create magic with innovative technology that ignites the imagination and inspires difference.

We are a team of creative technologists with extensive experience leading digital transformation within iconic Australian enterprises and government organisations. We focus on incremental changes that drive significant improvements to ensure our customers achieve their business goals efficiently and effectively.

The Role

Increment is seeking a talented and experienced DevOps Engineer to join their Managed Support Services (MSS) team. Increment has an array of government and private clients utilising its Managed Support Services today. With a strong focus on Microsoft Cloud technologies, the DevOps Engineer will be responsible for designing, automating, and maintaining robust cloud infrastructure, Microsoft 365 and Azure services, streamlining continuous integration and delivery processes, and collaborating with and meeting the needs of Increment's managed services clients to ensure reliable and scalable systems and services. This will include contributing to and managing application releases/updates.

The MSS team also supports the technology operations for Increment. The DevOps Engineer will also provide support internally to the Increment team, managing device provisioning, user access and application support.

Increment's MSS is on a growth trajectory, and in this role you will be part of our growth journey and gain valuable experience through supporting a wide variety of client needs.

Key Responsibilities

• Deploy, Manage and support cloud infrastructure, Azure services and Microsoft 365 services.
• Implement Infrastructure as Code (IaC) using Azure Resource Manager (ARM) templates, Terraform, or similar tools.
• Configure and manage monitoring tools (e.g., Azure Monitor, Application Insights) to track system performance and health.
• Enforce security best practices and compliance standards in cloud environments.
• Automate routine tasks and deployments to streamline operations.
• Provide technical support, guidance and advice for clients on deployed services and solutions.
• Provide technical support for Network Security appliances, including Fortinet and UniFi.
• Resolve incidents and service requests received from clients.
• Plan, document and implement changes.
• Collaborate with Increment colleagues to resolve complex issues and to develop and deploy new capabilities.
• Train new team members in DevOps practices

Qualifications and Experience

Minimum Qualifications:

• Microsoft M365 Administrator Expert.
• Microsoft Security Compliance & Identity Fundamentals.

Preferred Qualifications

• Bachelor's degree in Computer Science, IT, Cybersecurity, or equivalent qualifications and experience.

Skills and Experience:

• 3+ years of experience in an engineering role, with experience a proven track record in cloud-based environments.
• 5+ years' experience in managing and supporting Microsoft Azure & Microsoft 365 services.
• Strong understanding of Entra ID and SharePoint Online
• Experience working within an ITIL Operations framework.
• Hands-on experience with CI/CD tools (Azure DevOps, GitLab CI etc).
• Familiarity with containerisation technologies, serverless 'as code' functions and an automation by default mindset.
• Good communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to prioritise effectively to balance competing demands and deadlines.
• Broad experience working with large corporate, enterprise, or government organisations.
• Broad Understanding of Microsoft Defender product suite.

Why Choose Us?

In 2024, Increment was certified as a Great Place to Work and received a CRN Fast 50 Award that recognised us as one of the fastest-growing technology companies in Australia.

In 2025, Increment was recognised as one of the Best Workplaces in Technology, a testament to what happens when you lead with trust, back your people, and build a culture where creativity and care go hand in hand.

If you are an Incredible transformation specialist inspired to make a difference, choose to join our rapidly expanding team of Technology Creatives who harness innovation and expertise to Create Magic.

Choose Difference. Choose Increment.

Increment – Great Place to Work Australia

CRN Fast50 – CRN Australia

Best Workplaces in Technology Great Place to Work Australia

#Increment #ChooseDifference #TechnologyCreatives #IncredibleEngineers

Seniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology and Consulting
• IndustriesIT Services and IT Consulting

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