Reservations Agent

1 week ago

NewcastleMaitland, Australia Reflections Holiday Parks Full time

AtReflections Holidays, our purpose is to share nature's playground with ourguests in a way that gives back to our communities and nurtures theenvironment.

Weproudly care for 40 unique destinations, all located on iconic NSW Crown Land.Our focus is on creating memorable experiences, not just for our guests, butalso our team. As NSW largest holiday park operator, our unique,nature-inspired offerings really set us apart from the rest.

We areproud to be the first holiday park group to be certified as a social enterprise,so you can be assured that we do business for good. Our profits are aligned toour purpose in four key ways – Social, Culture, Environment, and Economic.

The Role

We have casual positions available within our rapidly growingReservations Team located at our Base Camp in Wickham.

The purpose of this roleis to assist in taking bookings from a range of guests viatelephone, email, and web, and guide our guests to the best ever nature-drivenescapes. Reservations Agents provide efficient and professional service whilstactively promoting our Customer Loyalty Program and promotions. Impeccableattention to detail and focus on providing a high-quality service, will makeyou a vital member of the Reservations team.

Key responsibilities of a Reservations Agent include:

  • Provide exceptional customer service including liaisingwith guests via telephone and internetfor bookings, enquiries and complaints.
  • Process guest reservations& cancellations and provide information on the park's local area andfacilities.
  • Prepare correspondence,record keeping of all mail and carry out filing in accordance withprocedures.
  • Assist with EmergencyManagement procedures.
  • Assist with on-park dutiesincluding travelling to and working within Park sites as required.
  • Communicate effectivelywith all guests and park staff.
  • Any other reasonableduties as directed by management.

About You

The successful candidate will have experience in:

  • Administration or front office reception.
  • Using a booking/reservations system.
  • Working in a call centre environment.

Our new Reservations Agent will be able to:

  • Manage time to meet priorities.
  • Learn quickly, use initiative, and adapt to changingwork environments.
  • Solve problems with accuracy and efficiency to meetguest needs.
  • Demonstrate a high level of accuracy and attention todetail.
  • Communicate with all levels of guests to an excellentstandard.

In addition tothe above, you will have flexible availability to work across a seven-dayroster within the hours of 7am to 7pm. Weekend work will be required on arotation basis, with reasonable consideration to your personal commitments.

What Next?

Keen tofurther explore the opportunity to become a Reflections Holidays teammember? We would love to get to know you

Select'Apply Now' to share your resume and a one-page cover letter describing how youmeet our needs, and we will be in touch.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.

Closing Date: Thursday, 25 September 2025

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