Quality Reviewer

Company Description

MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. mlcoa is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.

We offer insightful and actionable medical advice for better health outcomes and have a carefully curated panel of world class medical specialists.

We offer a range of solutions, including but not limited to independent medical examination, Medical Advisory Services, Risk Assessment Services, and Telehealth solutions.

About your role

We are expanding our National Quality team and would love to welcome an experienced and dynamic candidate to take on the integral position of a part time Quality Reviewer.

As a Quality Reviewer who isn't afraid to try something different, you will bring your experience and maturity to the role along with excellent time management and organisational skills and be a team player always willing to go the extra mile to help serve our customers.

The Quality Reviewer's primary purpose is to review specialist medical reports to deliver evidenced-based, insightful and helpful medical opinions that are clear, accurate, compliant, and timely in order to facilitate informed decision-making regarding an individual's health and work outcomes.

Your professional background will ideally come from personal injuries Insurance, DVA or government compensation authorities, clinical practice, allied health, or other Quality Assurance roles.

This position is part time, 4 days per week.

Key Responsibilities

• Review specialist medical reports to deliver high quality, timely and independent medical opinions to our customers
• Work closely with peers, client services Operations, customers, and consultants to ensure accuracy, completeness and clarity is provided in reports for effective decision making
• Ensure all legislative and customer compliance requirements are met prior to a report being released
• Troubleshoot and escalate as required inaccurate, deficient and or incomplete reports and discuss with referrers and or consultants to resolve all issues that need to be addressed
• Identify, contribute to and engage positively with any report quality and process changes and enhancements to achieve constant and ongoing improvement for all key stakeholders
• Understand and meet required quality and productivity targets
• Utilise established systems and processes to review and deliver medical reports in the most secure and efficient manner

Key Stakeholder Collaboration

• Complete Establish and maintain highly professional and positive relationships with consultants, and where applicable their Practice Manager, to achieve report quality and timeliness standards
• Establish and maintain highly professional and positive customer relationships to provide a positive customer experience and a high standard of customer service
• Liaise with referrers on report requirement clarifications and report delivery status as required

Utilise established systems and processes to engage with and record key stakeholder communication in a complete and appropriate manner.

Qualifications
About you

To be successful in this role it is desirable you will have:

• Minimum 3 years' experience in personal injuries Insurance, clinical practice, allied health or other Quality Assurance roles
• Proficient skills in Microsoft word and ability to learn Practice Manager Operating Systems
• Strong ability to read, interpret and make critical judgement calls
• Excellent time management and organisational skills to manage high report volumes
• Ability to balance quality, speed, and accuracy
• High levels of EQ, motivated by improvement and the opportunity to test and learn from new ideas
• Genuine passion for providing exemplary customer service
• Positive attitude and growth mindset.

What's in it for you?

As you support many, we support you. We offer:

• Work flexibility – Ability to work flexibly
• Work-life balance – Combine the convenience of working from home with the social interaction and support of office hours
• Career progression – Access to ongoing training tailored to long-term goals combined with professional development opportunities through our parent company, MedHealth
• Passionate and uplifting culture – You will be part of a purpose and values driven team focused on delivering outstanding service to our clients #mlcoa

Additional Information

Why join us?

• Corporate benefits including Discounted Health Insurance/Gym Memberships & Travel Perks (Car Hire & Hotel), Novated Leasing, Salary Packaging, Employment Assistance Program, Paid Parental Leave & Purchased Leave.
• Employee Referral Program – Be rewarded for successfully recommending great talent.
• Thorough induction, ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses.

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

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