National Retail Manager

Overview

Join HARLI + HARPA, Australia's newest fashion jewellery brand, with over 35 stores opened since November 2024 and ongoing expansion. We're looking for a passionate, results-driven National Retail Manager to lead and support our store network across Australia. In this pivotal role, you'll drive retail performance, lead regional and store teams, and shape the customer experience at a national level.

We're seeking a proactive, hands-on leader who thrives in a fast-moving retail environment and will help shape HARLI + HARPA's future — leading by example, building high-performing teams, and making a genuine impact as the business grows.

Key Responsibilities

• Lead and manage all retail operations across the national store network to deliver strong commercial results.
• Drive performance through effective leadership, setting clear expectations, and holding teams accountable.
• Collaborate with State and Regional Managers to maintain high standards in visual merchandising, customer experience, and operational excellence.
• Monitor KPIs and sales performance across all stores, identifying opportunities for improvement.
• Oversee new store openings, ensuring seamless execution and successful launches.
• Coach, develop, and mentor regional and store teams, fostering a high-performance, team-first culture.
• Regularly visit stores nationwide to provide on-the-ground support and engage with teams.
• Oversee rostering, productivity, and other cost controls to ensure operational efficiency.

How You'll Make an Impact at HARLI + HARPA

• A passion for retail, customer experience, and team development.
• Strategic thinking with a strong commercial mindset — balancing people, performance, and profit.
• Confidence in leading large, diverse teams and inspiring them toward shared goals.
• Hands-on, adaptable leadership — comfortable on the shop floor and in the office.
• Exceptional communication and interpersonal skills, with the ability to influence and engage across departments.

Skills & Experience

• 5+ years of experience in a multi-site retail management role (e.g., Regional, State, or National level).
• Proven track record of driving retail sales, team engagement, and operational efficiency.
• Strong understanding of retail KPIs, budgeting, and reporting.
• Experience leading through growth and change, including new store rollouts or major retail transformations.
• Solid knowledge of visual merchandising principles and retail operations best practice.
• Willingness to travel nationally as required.

Why Join Us?

• Make an Impact — be part of a fast-growing business that values fresh ideas.
• Structured Personal Development Plans with regular progress reviews and 1-on-1s.
• Collaborative culture — work with passionate, driven people who support each other to succeed.
• Career progression — opportunities to grow and shape your career in a rapidly expanding brand.
• Unlimited fuel card.
• Product perks — 50% off all products, plus a set product allowance every quarter.

We are HARLI + HARPA

We're about encouraging and igniting confidence with fashion-forward, long-lasting pieces. Stack it, layer it, mix it, wear our pieces on repeat. Think of HARLI + HARPA as your walk-in jewellery box, with pieces for every occasion. Celebrate your style with HARLI + HARPA, however you shine.

As we continue to grow, there's never been a more exciting time to be part of HARLI + HARPA. We're a passionate, creative, and driven team that thrives in a fast-paced, ever-changing retail landscape.

If you're ready to lead, inspire, and make a real impact, this is your chance to take your career to the next level. Find out more about HARLI + HARPA by checking out our Instagram @harliandharpa.

Job Details

• Seniority level: Director
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail

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