Policy Support Officer

2 weeks ago

Brisbane, Queensland, Australia Shannons Pty Full time

Take the next step. Be part of something bigger at Suncorp.

We have a 6-month secondment opportunity available for someone to join our Insurance Operations team as a Policy Support Officer in Brisbane.

This role is accountable for performing policy administration tasks for Consumer / Niche brands consisting of Suncorp, AAMI, Apia, GIO, Shannons, CIL, Bingle, Essentials, and Terri Scheer. This role acts as a referral point across the business for policy support and administration queries making us a key team in delivering on great customer experience.

What you'll do

  • Accurate and timely processing of policy administration tasks within Consumer and Niche Insurance brands.
  • Develop relationships with internal and external customers, provide support to the partnered teams to ensure accurate and timely processing of activities within agreed SLAs.
  • Monitoring and actioning the centralised mailboxes or workflow systems, and internal phone queue.
  • Make decisions, interpret data and process and resolve issues within delegated authority.
  • Action and process exceptions from our extended offshore teams and ensure that work flows through to correct next step for our customers.
  • Maintain knowledge across processes, systems, and guidelines.
  • Adhere to all compliance requirements and complete all compliance training.
  • Deliver outstanding customer service within required service level agreements.
  • Support a collaborative work environment to achieve team and department goals.

What you'll bring

  • Demonstrated experience and high performance in your current role
  • Proven experience in balancing multiple key deliverables in a dynamic environment
  • Attention to detail – accurately checking and processing tasks and showing concern for all aspects of the role
  • Change management – ability to recognise, understand and support need for change and anticipated impact on both the team and self
  • Communication Skills – ability to convey and explain information, coherently and confidently both oral and written
  • Computer Skills - Proficient keyboard skills and knowledge in Microsoft Office applications
  • Customer Service – committed to increasing customer experience and delivering high quality solutions within required timeframes
  • Cultural Sensitivity – understand the cultural differences when working with the offshore business partners
  • Decisiveness – ability to make effective decisions in a timely manner
  • Planning and organisation skills – establishing a process to complete tasks (either personal or for others) and allocating appropriate resources in achievement of same
  • Problem solving – ability to quickly grasp information and/or seek out information, break down problems and situations into simple lists of components, options, or alternatives
  • Rapport Building – use interpersonal style to establish and develop relationships
  • Proficient in using the protect system to support day-to-day work activities

If this sounds like the opportunity you have been looking for, apply online today For more information, please contact Madison.King@suncorp.com.au

Advertised: 25 Aug 2025 AUS Eastern Standard Time
Applications close: 03 Sep 2025 AUS Eastern Standard Time

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We have a 6-month secondment opportunity available for someone to join our InsuranceOperations team as a Policy Support Officer in Brisbane.

We have a 6-month secondment opportunity available for someone to join our InsuranceOperations team as a Policy Support Officer in Brisbane.

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