Housing Officer

3 weeks ago

Brisbane, Queensland, Australia Empire Group Full time
  • A03 Housing Officer
  • QLD Government
  • $50.37 per hour + super
  • Logan
  • ASAP Start

The Role

Join this very busy Housing Service Centre team, delivering frontline tenancy and property services to customers with complex needs. This role involves a mix of office and fieldwork, managing tenancy arrangements and providing support in a fast-paced environment.

  • Maintain accurate customer/property records using Microsoft Suite and internal IT systems
  • Manage property maintenance and conduct regular inspections
  • Coordinate tenancy allocations, changes, and vacancies while ensuring compliance
  • Conduct face-to-face and telephone interviews to assess social housing applications
  • Respond to customers face to face and via the telephone
  • Manage and monitor rent and maintenance arrears, rent assessments, payment arrangements, refunds and collections
  • Conduct home visits to properties and investigate and facilitate any tenancy disputes and complaints
  • Make referrals to support service agencies

You

The successful candidate will have excellent communication skills with strong empathy and have previously worked in a customer facing role. You will be able to demonstrate the following:

  • Strong experience dealing with customers face-to-face or over the phone
  • Excellent communication and de-escalation skills
  • Resilience when working with vulnerable individuals
  • Solid Microsoft Office skills and the ability to learn new systems quickly
  • Ability to work under pressure while maintaining confidentiality
  • Willingness to undergo a National Criminal History check before placement
  • A current driver's license

As part of our contractor community, you'll have access to:

  • Shopping, lifestyle & entertainment discounts
  • A dedicated recruitment partner
  • An Employee Assistance Program (EAP)
  • Ongoing support and career guidance

Apply

To be considered for this position, please apply directly via Seek with an updated CV and cover letter in Microsoft Word format. Alternatively, email Louise Clark directly - louise.clark@empiregroup.com.au or call on 0438 718 486

At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.

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