Casual Customer Service Officer/ Licence Testing Officer
2 weeks ago
Casual Customer Service Officer/ Licence Testing Officer
Join to apply for the Casual Customer Service Officer/ Licence Testing Officer role at VicRoads.
This range is provided by VicRoads. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay rangeA$31.94/hr - A$31.94/hr
Direct message the job poster from VicRoads
Salary: $31.94 an hour plus 25% loading
Tenure: Casual
What we are looking forTo ensure success in this position you will need to have:
- Exceptional customer service skills, a positive can-do attitude with a keen eye for detail
- Excellent communication skills coupled with a strong work ethic
- Adaptability, flexibility, and agility with regards to change and adopting new methods of working
- A team player who is not afraid to go above and beyond where required
- A full valid driver\'s license is required. (You cannot be on your P Plates)
- Reasonable travel is required
- Deliver registration and licensing services around the needs of our customers in a dynamic environment, over the counter, face to face, by telephone and in writing, in accordance with established policies and procedures, work instructions and guidelines, in a professional, timely and courteous manner.
- Investigate and resolve customer enquiries according to established policies and procedures, work instructions and guidelines, in a timely manner. Effectively resolve customer complaints and escalate to supervisor where required.
- Exercise judgement to suggest improvements to customer service delivery processes and tools and support corporate change initiatives.
- Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives.
- Provide guidance and support to less experienced staff where required.
We encourage applications from people of all genders, backgrounds and communities. If you need any adjustments to our recruitment process or the role itself, please let us know when applying. Please submit your application via the "Apply" button. Applications should include a resume and a brief covering letter.
For a copy of the Position Description please email Applications cannot be accepted via this email.
Application close 11.59pm Sunday 7 September 2025.
Right to work notice: VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. Due to legal requirements you must be predominantly located in Australia and, for certain roles, predominantly located in Melbourne or Victoria.
Seniority level- Entry level
- Casual
- Customer Service
- Transportation, Logistics, Supply Chain and Storage
VicRoads is committed to continually investing in our workforce and fostering an environment whereby all our employees feel valued, engaged, and empowered.
We embrace diversity and inclusion and are proud our workforce reflects the community we serve.
#J-18808-Ljbffr
-
Melbourne, Victoria, Australia VicRoads Full timeOverviewCasual Customer Service Officer/ Licence Testing OfficerJoin to apply for the Casual Customer Service Officer/ Licence Testing Officer role at VicRoads.This range is provided by VicRoads. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$31.94/hr - A$31.94/hrDirect message the job...
-
Melbourne, Victoria, Australia VicRoads Full timeCustomer Service Officer/ Licence Testing OfficerJoin to apply for the Customer Service Officer/ Licence Testing Officer role at VicRoadsCustomer Service Officer/ Licence Testing Officer1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Officer/ Licence Testing Officer role at VicRoadsThis range is provided by VicRoads. Your...
-
Melbourne, Victoria, Australia VicRoads Full timeCustomer Service Officer/ Licence Testing OfficerJoin to apply for the Customer Service Officer/ Licence Testing Officer role at VicRoadsCustomer Service Officer/ Licence Testing Officer1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Officer/ Licence Testing Officer role at VicRoadsThis range is provided by VicRoads. Your...
-
Melbourne, Victoria, Australia VicRoads RLS Full time $81,920 - $129,600 per yearAt VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow. VicRoads empowers our people to learn and grow- focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community...
-
Melbourne, Victoria, Australia VicRoads Full time $13,194 per yearAt VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow.VicRoads empowers our people to learn and grow- focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community...
-
Customer Service Officer
1 week ago
Melbourne, Victoria, Australia Hudson Australia Full timeThis pay rate is inclusive of mandatory 25% casual loading**The Role**:- 6 Month Contract- Possible 6 Month Extension- Great Team Environment- Support, Training and Progression- 100% Onsite, Parking available- Located at Pakenham, Victoria- Discounts and offers as a flexhiver- Easy to fill timesheet and on-time weekly payment**The Responsibilities**:- Within...
-
Digital Customer Service Officer
6 days ago
Melbourne, Victoria, Australia Hays Full timeDigital Customer Service Officer I Bundoora & Broadmeadows | Temp ongoingYour new companyThis long-established public service organisation services millions of Victorians every year. With branches all over Victoria, they are vital in servicing their immediate community and the wider state by ensuring road safety for all licenced drivers and registered...
-
Digital Customer Service Officer
6 days ago
Melbourne, Victoria, Australia Hays Full timeDigital Customer Service Officer I Hoppers Crossing | Temp ongoing contract | November startYour new companyThis long-established public service organisation services millions of Victorians every year. With branches all over Victoria, they are vital in servicing their immediate community and the wider state by ensuring road safety for all licenced drivers...
-
Digital Customer Service Officer
6 days ago
Melbourne, Victoria, Australia Hays Full timeDigital Customer Service Officer I Heatherton / Ringwood locations | Temp ongoing contract | November startYour new companyThis long-established public service organisation services millions of Victorians every year. With branches all over Victoria, they are vital in servicing their immediate community and the wider state by ensuring road safety for all...
-
Casual Customer Service Officer
1 week ago
Melbourne, Victoria, Australia Hearing Australia Engaged 33 Creative Pty Ltd Full timeOverviewCasual Customer Service Officer – Moonee PondsJoin to apply for theCasual Customer Service Officer - Moonee Pondsrole atHearing Australia.Casual Customer Service Officer – Moonee Ponds1 week ago Be among the first 25 applicantsJoin to apply for theCasual Customer Service Officer - Moonee Pondsrole atHearing AustraliaCasual Customer Service...
