Operations Manager

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Formed in 2018 by the combination of Essilor and Luxottica, our Company combines two centuries of innovation and human endeavour to elevate vision care and the consumer experience around it. We are home to the most loved and widely-recognized vision care and eyewear brands in the world. Our proprietary eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Our advanced lens technologies include Varilux, Crizal, Eyezen, Stellest and Transitions. We offer superior shopping and patient experiences with a network of 18,000 stores including world-class retail brands like Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and GrandVision.

Every day, EssilorLuxottica's 180,000 employees in 150 countries work towards a common mission to help people see more and be more. In 2021, the Company's milestones included a collaboration with Meta to launch Ray-Ban Stories smart glasses; the acquisition of GrandVision bringing 39,000 new employees into our family; expansion of our International Employee Shareholding community, and the launch of Eyes on the Planet, our strategic approach to sustainability.

In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, OPSM, Ray-ban and Laubman & Pank.

We're seeking a dedicated and detail-oriented Operations Manager to join our team at the Henderson Laboratory. In this key leadership role, you will be responsible for overseeing productivity, quality, and the performance of our operations team. With a hands-on approach and strong leadership skills, you will play a vital role in ensuring the laboratory runs efficiently and effectively, maintaining the highest standards of operational excellence.

• Oversee daily operations of the New Zealand Fit Center, ensuring lab KPIs related to service and quality are consistently met.
  
• Manage Work In Progress (WIP) closely to maintain consistent service delivery and meet customer expectations.
  
• Review and resolve customer complaints, conducting thorough root cause analysis to drive effective corrective actions and uphold customer satisfaction.
  
• Monitor Unit Manufacturing Costs (UMC) and ensure overall expenses remain within budgetary limits.
  
• Foster a culture of ownership and accountability, with a strong focus on delivering outstanding service.
  
• Lead continuous improvement initiatives across production processes, systems, and infrastructure to enhance efficiency and performance.
  
• Support recruitment, onboarding, and training efforts to build a skilled and engaged team.
  

• Strong leadership skills with a proven ability to lead and motivate teams.
  
• Excellent interpersonal and communication skills, with the ability to engage effectively at all levels, both internally and externally.
  
• Highly organised with strong planning skills, ensuring time-critical targets and deadlines are consistently met.
  
• Hands-on experience in a production or operations environment, with a practical, solution-focused mindset.
  
• Exceptional attention to detail and a strong commitment to delivering quality outcomes the first time.
  
• Proficient in Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and Teams.
  
• Experience in the optical industry is an advantage, but not essential.
  

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.