Manager – Services Operations

3 weeks ago

Warrnambool, Victoria, Australia Brophy Family & Youth Services Full time

Change starts with someone who sees what's possible, and builds the path to get there.

As Manager – Services Operations (OoHC), you'll lead with purpose, strengthen the systems that care for kids, and bring people together to create lasting impact.

If you're ready to lead change that matters, this is your moment

Employee Benefits:
  • Above Award Salary - Level 7 SCHADS Award (based on experience and qualifications).
  • 11 Wellbeing Days (pro rata) (in addition to Annual Leave.
  • Awesome Not-for-Profit Salary Sacrificing options of up to $15,899 per FBT year.
  • Portable Long Service Leave (from eligible organisations).
  • Excellent Learning & Development opportunities.
About the Role:

Looking to make a real difference in the lives of children and young people? Step into a vital leadership role with heart, purpose, and impact. As Manager – Services Operations, Out of Home Care (OoHC) at Brophy, you'll drive the vision and operations behind safe, high-quality home-based care.

This role isn't just about overseeing programs, it's about building better systems, empowering passionate teams, and championing the voices of children and young people every step of the way. You'll lead innovation, shape strategy, and collaborate across teams and communities to deliver care that truly matters.

With a strong focus on quality, compliance, and continuous improvement, you'll guide change, grow partnerships, and ensure our services not only meet expectations—but exceed them. If you're a strategic thinker with a deep commitment to child safety and a drive to influence lasting change, this could be your next career move.

A full list of key duties is outlined in the Position Description, but includes responsibilities in:
  • Advise and support team members in case management frameworks, therapeutic models, and advocacy skills.
  • Monitor and report service delivery targets, including monthly SAMS data preparation.
  • Address Quality of Care concerns and incidents per CIMS, the Reportable Conduct Scheme, and Section 81 requirements.
  • Prepare and submit funding applications to support placements and caregiver needs.
  • Administer program services in accordance with service plans and funding requirements, providing operational support to staff.
Do your skills include:
  • Demonstrate a sound understanding of issues confronting disadvantaged children, young people and their families, particularly clients involved with the Child Protection system and Out of Home Care programs.
  • Demonstrate an understanding of the Child Protection system and its role in the service system.
  • Demonstrated knowledge and understanding of legislation, standards and guidelines within the health and community services sector.
  • Demonstrated leadership skills and ability to facilitate a team approach to achieve service objectives
  • Demonstrated understanding of implementing therapeutic care to children, young people and their carers.
Are your credentials:
  • A minimum qualification of a sector recognised and accredited Bachelor of Social Work or Diploma in Community Welfare Work or equivalent. (Qualifications must be approved by recognised professional bodies: ie. AASW, Community Services Council, APS etc.)
  • Current Driver's Licence
About Brophy:Brophy Family & Youth Services has supported children, young people, families, and the southwest Victorian community for almost 50 years. We live here; this is our community; we believe in people and in their ability to create the life they want.At Brophy, you will join a team of just over 170 employees delivering over 40 programs and services across areas including youth engagement, mental health, family violence, foster care, housing support, employment support, and disability services.At Brophy our Vision is not just focused externally on our community – we feel just as passionate about our employees being meaningfully connected through their roles with us to create the life they want, and that as a workforce we achieve this together through innovation and healthy relationships, and by positively contributing to building an advantaged community.Diversity and Inclusion at Brophy:Brophy is dedicated to fostering an inclusive environment that ensures safety and a sense of belonging for everyone.We embrace individuals of diverse races, ethnicities, genders, sexual orientations, ages, religions, abilities, and nationalities, recognising the richness that varied experiences bring to our efforts in supporting individuals and building stronger communities.Our commitment extends to actively listening, learning, and evolving to become an accessible, inclusive, and secure organisation for all, encompassing First Nations peoples, members of the LGBTIQA+ community, individuals with disabilities, and those with culturally diverse backgrounds.For more information please contact Leah McDonald - Acting Executive Manager - Out of Home Care on Applications close on Friday 25th July, 2025 or sooner if a successful candidate is appointed.Applications will be assessed as they are received, and candidates may be contacted for an interview or appointed prior to the closing date.
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