
Senior Customer Service Officer
2 days ago
- Permanent, full-time and part-time opportunity
- Supportive team culture
- Supervise day to day operations of the library service desk/branch.
- Provide exceptional customer service to library customers, ensuring their needs are met with a friendly and helpful approach.
- Resolve high level or escalated customer requests, enquiries and complaints.
- Actively participate in the planning and delivery of Library programs and activities targeting customers from diverse cultures, abilities and age groups, including presenting regular children's programs.
- Based at Castle Hill Library, the successful candidate will be required to work at any branch of The Hills Shire Library Service as rostered including evenings and weekends.
- Minimum 3 years in a similar role with experience in a fast-paced customer service environment.
- Tertiary qualifications in Library & Information Services or related field or currently undertaking.
- Driver License (Class C – NSW) and a valid Working with Children Check.
- S0690 Library Senior Customer Service Officer (Permanent, full-time)
- S0397 Library Senior Customer Service Officer (Permanent, part-time, 20 hrs per week, working Sunday Monday and Tuesday)
- A brief response (max. 100 words) to: "What is your greatest strength when delivering customer service"
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