Local IT Technician

As the Local IT Technician at Gameloft Brisbane, you will offer internal tech support to studio teams (artists, designers, programmers, administrative staff, etc.) to ensure the proper functioning of their workstations, network and server infrastructure, telemetry, application suites, video conferencing setups, mobile devices and will also provide production support.

From the beginning of your journey with us you will be:

• Providing first line PC and Macbook support; troubleshooting hardware, software and peripherals via ticketing queues, email and direct correspondence,
• Installing and maintaining applications and current operating systems,
• Completing and assisting global IT Operation teams with infrastructure maintenance,
• Installing and deploying technical hardware including PCs, Macbooks, iOS devices, printers, mobiles and VoIP phones,
• Managing and maintaining virtualized servers and infrastructure,
• Automating tasks and identifying process improvements,
• Documenting and preparing FAQs for studio staff and IT teams,
• Managing the inventory of IT equipment and licenses,
• Managing the inventory of mobile devices,
• Sending and receiving equipment to/from other studios and remote employees,
• Installing and updating mobile games and operating systems on various mobile devices,
• Liaising with global teams on behalf of the studio for support,
• Assisting the Local IT Manager where required.

Desirable Experience:

• Previous experience as a computer technician in a technical support role,
• Experience and excellent knowledge of MS products (Windows 11, Office 365 and Visual Studio),
• Understanding of networking protocols (TCP, UDP, DNS, TLS, HTTP, FTP, SMB, etc.),
• Working knowledge of public key cryptography, certificate chains and signatures,
• Experience with powershell scripting,
• Knowledge of the mobile market (devices, iOS and app stores),
• Willing and able to complete physical tasks, such as lifting and racking servers, assisting with desk relocations, shifting workstations, etc,
• Excellent interpersonal, communication and organizational skills,
• Excellent sense of analysis and able to solve complex configuration problems,
• Able to work under pressure in an ever-changing environment,
• Highly motivated, proactive and able to work independently,
• Keeping up to date on technology trends and new releases, specifically related to high performance workstations in a windows environment.

Advantageous Experience:

• Knowledge of gaming development processes, game engines and content creation software.
• Understanding of version control systems such as Git and Perforce,
• Knowledge of AV equipment including audio mixing,
• Experience with enterprise-class deployment and inventory applications,
• Experience with enterprise-class antivirus solutions,
• Experience with enterprise-class WiFi,
• Experience with the Atlassian suite (Confluence and Jira),
• Degree/Diploma in Computer Science or related experience.

Benefits:

• Comprehensive relocation package for successful candidates.
• Flexible work model to support work-life balance.
• Learning and development programs to foster professional growth.
• Private Health Insurance and fitness subsidies.
• Relaxation space with massage chair.
• Employee mental health assistance.
• Additional leave including birthday, Christmas, and women's health leave.
• Free coffee, daily snacks, and light breakfast.
• Social Friday drinks with friendly game tournaments.
• Spectacular roof-top terrace with river views and a game room.
• Referral program with generous bonuses.
• Awesome Gameloft-themed merch.
• Studio Mascot - Mr. Hendricks, our friendly Dachshund who protects our studio.

We can't wait to find our next great talent

• If you want to join a team that values its people and makes really cool games, we want to hear from you You can learn more about what it's like to work at Gameloft by clicking on the video below.
• Gameloft Brisbane is an equal opportunity employer and is committed to fostering diversity and inclusivity within our work environment.

Gameloft Brisbane, part of the global Gameloft family, opened its doors in 2014 and has since delivered hits such as Zombie Anarchy, Ballistic Baseball, My Little Pony: Mane Merge, the multi-award-winning The Oregon Trail, and Carmen Sandiego. In 2022, our studio was recognised as Studio of the Year at the Australian Game Developer Awards (AGDAs).

We play a pivotal role in Queensland's economic landscape, currently employing +100 full-time staff in diverse roles—including programmers, artists, designers, producers, QA, audio specialists, management, administration, and marketing professionals.

Our studio fosters a dynamic and inclusive workplace where creativity and innovation thrive, and where everyone has the opportunity to contribute meaningfully and grow. We believe that success comes from a strong studio culture and striking the right balance—whether it's collaborating with passionate, talented people on exciting projects or enjoying the incredible lifestyle offered by Queensland, Australia.

Employee well-being is a top priority, supported by flexible work arrangements, wellness programs, career development initiatives, and world-class facilities. We actively invest in our team's growth through mentorship, training programs, industry events, and speaking opportunities that empower our people to shine.

Looking ahead, we are setting our sights on an exciting new direction in game development. Embracing the challenges and opportunities of cross-platform innovation, we are proud to be pioneers in Brisbane's game development landscape.

As we craft immersive experiences that transcend traditional boundaries and engage players across diverse platforms, we continue to expand our talented team—poised to bring a range of unannounced projects to life. Our studio is home to industry veterans and fresh talent alike, making us more equipped than ever to deliver unforgettable experiences.