Claims Coordinator

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Ethos Building & Restoration is an established, highly regarded and rapidly expanding construction company based in Docklands. We are a specialist insurance builder that has established a strong industry reputation for delivering superior customer service and quality workmanship, specialising in Commercial, Domestic and Strata construction. We were awarded AICLA 2020 & 2022 Builder of the Year.

We are offering a career path opportunity for someone highly motivated to join our talented and professional team as a claims coordinator. The position is a full-time permanent role.

Ethos Building and Restoration is an employer of choice - we are large enough to provide real opportunities yet small enough for your voice to be heard. We have an experienced senior leadership group that is invested in guiding our staff on their career paths, supporting and challenging individuals to bring out their best and growing the business under our defined strategic long-term vision.

If you are seeking a career, are prepared to be truly challenged, and want to work within a high-performing team with like-minded individuals, then please reach out to us.

The Role - Claims Coordinator

1. Manage & register client claims into our main claims/project management system (Prime).
2. Triage claims by complexity and urgency, ensuring they are directed to the appropriate area of the business.
3. Support & backup to Client Account Management, Construction, Estimating, & Desktop Solutions teams with various functions.
4. Facilitate & prioritize estimators, construction supervisors, and external contractors to respond to urgent or emergency matters.
5. Support customer inquiries and facilitate their resolution.
6. Assist in meeting client contractual and compliance expectations.
7. Manage incoming calls and relay messages as required.
8. Provide administrative support through processing jobs, invoices, archiving, and other duties as required.
9. React and respond quickly to urgent matters, client requirements, and any business priorities as directed by leadership or management teams.
10. Support onboarding of construction suppliers and trades.
11. Provide support to all areas of the business as otherwise required.

About you:

• Demonstrated previous construction administration, insurance claims, and phone-based customer service experience.
• Knowledge of 'Prime Ecosystem', property insurance claims, or building industry would be highly regarded.
• Proven ability to troubleshoot and effectively meet deadlines to meet performance standards.
• Outstanding written, verbal, and interpersonal communication skills with a positive, customer-focused manner.
• Strong organizational skills, capable of multi-tasking, with high attention to detail.
• Proficiency with Microsoft Outlook and other Office products.
• Ability to work effectively as part of a close team with minimal supervision.
• Quick learner of new tasks and processes.

In return, we will offer:

• Great team culture
• In-house gymnasium and health & wellbeing workshops
• Onsite role with work-life balance, no long hours/overtime
• Vibrant new Docklands location with great amenities
• Close to public transport
• Attractive salary package for the right candidate

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Your application will include the following questions:

• How many years' experience do you have as a Claims Coordinator?
• Which of the following statements best describes your right to work in Australia?
• Which of the following Microsoft Office products are you experienced with?
• Do you have customer service experience?
• How many years' experience do you have in the construction industry?
• Do you have previous invoicing experience?
• How many years of estimating experience do you have?
• Have you worked in a role which requires a sound understanding of claims management processes?

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