Duty Technician

3 weeks ago

Sydney, New South Wales, Australia 21c Museum Hotels Full time

Company Description

At Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand.

Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being home to major sporting, music and entertainment events. We offer exceptional opportunities for career development across much-loved brands ranging from renowned five-star luxury hotels to economy lodgings.

Job Description

The Duty Technician supports the Chief Engineer in maintaining all building systems, plant and equipment, and ensuring the hotel environment remains functional, safe, and pleasant for guests and staff.

Key Responsibilities:

  • Perform daily plant rounds, identify faults, and report or initiate necessary repairs.

  • Maintain mechanical and water systems to ensure continuous reliability and availability.

  • Complete scheduled maintenance as per the Property Management System (PMS).

  • Record and report maintenance tasks and support documentation of repairs.

  • Liaise with departments and contractors to reduce downtime in guest and public areas.

  • Operate safely while using electrical tools, handling equipment, or performing physical tasks (e.g., climbing ladders, lifting).

  • Ensure adherence to EPA, PPE standards, and WHS regulations.

  • Promote and practise sustainable work habits in line with Accor's environmental commitments.

  • Attend to guest requests professionally, supporting the Heartist service culture.

  • Actively communicate during briefings and complete all required training on Accor platforms.

  • Participate in emergency procedures, safety drills, and uphold cleanliness and hygiene standards.

  • Represent Accor professionally, promoting services and living company values.

Qualifications

Knowledge & Experience:

  • Experience in building maintenance, engineering, or construction.

  • Trade qualifications (preferred).

  • Hospitality industry or hotel/resort experience (preferred).

  • Skilled in operating maintenance tools and equipment.

  • Proficient in written and verbal English communication.

Competencies:

  • Ability to work independently with minimal supervision.

  • Strong time management and multitasking skills.

  • Service-oriented with attention to detail.

  • High level of integrity, motivation, and energy.

  • Confident communicator with good interpersonal and relationship-building skills.

  • Flexible and able to adapt to changes and rotating shifts.

  • Cultural awareness and teamwork across diverse teams.

  • Uphold Accor's Heartist culture and represent brand values at all times.

Additional Information

In return, you will receive award-winning training with our AccorHotels Academie to reach your career & personal potential. Uniform is provided, discounted parking, and worldwide accommodation and F&B benefits across our global Hotel network and corporate partners are just the beginning.

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