Service Officer – Morwell, Annual Leave Reliever
2 weeks ago
Service Officer – Morwell, Annual Leave Reliever. This is a permanent part-time role with leave coverage at Morwell Station and potential work at other stations along the Morwell line.
About The RoleYour role will be primarily based at Morwell station. Your duties include providing high-quality service to customers on V/Line services and ensuring safety on and around the rail. Responsibilities include selling Myki and V/Net tickets, making platform announcements, assisting passengers, and maintaining the cleanliness of the station and its facilities. You will also assist during planned and unplanned disruptions by coordinating bus replacements and supporting safe, on-time train departures.
Key Accountabilities- Gain a Certificate 3 in Rail Customer Operations
- Communicate accurate and timely information to customers about V/Line services and other forms of public transportation
- Self-manage your time in-between services
- Identify and report safety hazards or incidents
- Take pride in and maintain the presentation and cleanliness of the station and its facilities
- Ensure safety on and around the station, for customers, colleagues, and yourself
As our next Services Officer, we are seeking self-motivated individuals who prioritise customer service and safety.
- A valid driver's license and reliable vehicle
- Successful completion of Year 10 or equivalent
- Ability to work independently and proactively without supervision
- Ability to adapt to changing environments
- Previous extensive experience in a customer service and operational environment
- Strong verbal and written communication, and problem-solving skills
- Strong safety culture and willingness to adhere to the company values
- If your skills or experience don't exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.
- Demonstrated alignment with V/Line's values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights
- Free myki travel
- Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
- Huge potential – We're transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
- Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
- Collaborative team – You'll be part of a broader supportive team. Surround yourself with talented, passionate peers.
- Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.
We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team for confidential support.
As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve.
We proudly acknowledge First Peoples of Victoria and pay respects to their Elders past and present.
At V/Line, safety is our priority. Successful applicants will undergo pre-employment and medical checks to meet our safeworking standards. Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2023.
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