Customer Service Representative

4 weeks ago

Wollongong City Council, Australia Probe CX Full time

Probe CX Wollongong, New South Wales, Australia

Day in the life of a Customer Care Consultant
  • Be a Customer Champion: You'll be the friendly voice and helpful hand for our older Australians, their families & carers — assisting them in accessing different types of care packages & services available, making a meaningful difference.
  • Solve with Empathy: Tackle challenges with compassion and find supportive solutions that leave customers feeling heard and valued.
  • Team Up for Success: Collaborate with your colleagues to share insights, celebrate wins (Pizza Fridays included); embrace an innovation mindset to create meaningful customer experiences.
  • Learn and Grow: Engage in continuous learning opportunities to hone your skills and grow your career.
Your skills to pay the bills
  • A natural communicator with excellent verbal and written skills
  • Thrives in a fast-paced environment and can juggle multiple tasks
  • Positive attitude and a genuine desire to help others
  • Problem-solving prowess and the ability to think on your feet
  • Proficiency with technology and ability to navigate across multiple platforms
  • Previous customer service experience is a bonus, but a fantastic attitude and eagerness to learn are essential

Think you've got the right attitude but not all the experience? We hire for potential and passion, not just experience. If you're a quick learner with great communication skills, we want to hear from you. We provide all the training you need to succeed.

The must-haves
  • Full work rights to work within Australia
  • A National Police clearance (satisfactory requirements to be met)
  • Availability to work rotating shifts Monday to Friday between 8:00 am – 8:00 pm; Saturday 10:00 am – 4:00 pm

At Probe CX, we embrace flexibility. Talk to us about how this role can be flexible for you.

What's in it for you?
  • Financial & non-financial incentives — We celebrate and reward our team members as part of our high-performance culture.
  • Career Growth — We move at pace, so do our team members when it comes to progression and development. With a global footprint, internal career pathways are a reality.
  • Health & Well-being — Resources for a healthier life, including a robust wellness program and 24/7 personal safety and support service.
  • Employee discounts — Access to savings on tech, mobile, fuel, groceries, fashion, dining and more via our benefits provider.
  • Employee Referral Program — Earn a bonus for referring top talent.
About Probe CX

Probe CX is a global business of 17,000 team members. We combine human expertise with technology to deliver exceptional results. We are digitally-enabled and data-driven, but primarily people-purpose led. Our team members deliver a human touch to every interaction.

How to Apply?

Click on 'Apply Now'. If you need adjustments for accessibility during our recruitment process, please let us know — we're happy to accommodate.

Probe CX believes in diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone to thrive and celebrate your authentic self.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Customer Service and Administrative
Industries
  • Outsourcing and Offshoring
  • Consulting
  • Telephone Call Centers
  • Health and Human Services

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