Customer Service Representative

4 days ago

Wollongong City Council, Australia Probe CX Full time

Probe CX Wollongong, New South Wales, Australia

Day in the life of a Customer Care Consultant
  • Be a Customer Champion: You'll be the friendly voice and helpful hand for our older Australians, their families & carers — assisting them in accessing different types of care packages & services available, making a meaningful difference.
  • Solve with Empathy: Tackle challenges with compassion and find supportive solutions that leave customers feeling heard and valued.
  • Team Up for Success: Collaborate with your colleagues to share insights, celebrate wins (Pizza Fridays included); embrace an innovation mindset to create meaningful customer experiences.
  • Learn and Grow: Engage in continuous learning opportunities to hone your skills and grow your career.
Your skills to pay the bills
  • A natural communicator with excellent verbal and written skills
  • Thrives in a fast-paced environment and can juggle multiple tasks
  • Positive attitude and a genuine desire to help others
  • Problem-solving prowess and the ability to think on your feet
  • Proficiency with technology and ability to navigate across multiple platforms
  • Previous customer service experience is a bonus, but a fantastic attitude and eagerness to learn are essential

Think you've got the right attitude but not all the experience? We hire for potential and passion, not just experience. If you're a quick learner with great communication skills, we want to hear from you. We provide all the training you need to succeed.

The must-haves
  • Full work rights to work within Australia
  • A National Police clearance (satisfactory requirements to be met)
  • Availability to work rotating shifts Monday to Friday between 8:00 am – 8:00 pm; Saturday 10:00 am – 4:00 pm

At Probe CX, we embrace flexibility. Talk to us about how this role can be flexible for you.

What's in it for you?
  • Financial & non-financial incentives — We celebrate and reward our team members as part of our high-performance culture.
  • Career Growth — We move at pace, so do our team members when it comes to progression and development. With a global footprint, internal career pathways are a reality.
  • Health & Well-being — Resources for a healthier life, including a robust wellness program and 24/7 personal safety and support service.
  • Employee discounts — Access to savings on tech, mobile, fuel, groceries, fashion, dining and more via our benefits provider.
  • Employee Referral Program — Earn a bonus for referring top talent.
About Probe CX

Probe CX is a global business of 17,000 team members. We combine human expertise with technology to deliver exceptional results. We are digitally-enabled and data-driven, but primarily people-purpose led. Our team members deliver a human touch to every interaction.

How to Apply?

Click on 'Apply Now'. If you need adjustments for accessibility during our recruitment process, please let us know — we're happy to accommodate.

Probe CX believes in diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone to thrive and celebrate your authentic self.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Customer Service and Administrative
Industries
  • Outsourcing and Offshoring
  • Consulting
  • Telephone Call Centers
  • Health and Human Services

#J-18808-Ljbffr

  • Customer Service Representative

    1 week ago

    Wollongong City Council, Australia beBeeCustomerService Full time $75,600 - $93,600

    Customer Service RepresentativeWe are looking for passionate individuals to join our team as Customer Service Representatives. You will assist clients through various channels to help them meet their taxation, superannuation, and registration obligations. Main Responsibilities:Assist clients via phone, web chat, email, paper, and online portals to resolve...

  • Customer Service Representative

    5 days ago

    Wollongong City Council, Australia Kirbyhvacr Full time

    What You'll Be DoingHelping our customers: You'll build genuine relationships, provide product support, and offer advice that helps them get the job done.Keeping things on track: You'll quote and process sales orders accurately and efficiently – making sure stock, pricing, and deliveries all align.Working together: From the warehouse to the counter, you'll...

  • Customer Service Representative

    3 weeks ago

    Wollongong City Council, Australia Illawarra Mercury Full time

    Job Description BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We're proud of brands, like...

  • Customer Service Representative

    1 week ago

    Wollongong City Council, Australia Illawarra Mercury Full time

    Job Description BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We're proud of brands, like...

  • Customer Service Representative

    2 weeks ago

    Wollongong City Council, Australia Illawarra Mercury Full time

    OverviewBeijer Ref Australia is a leading wholesaler in the air-conditioning and refrigeration industry, known for our strong brands, expert knowledge, and genuine commitment to customer satisfaction. We're on the lookout for a Customer Service Representative who's ready to bring positive energy, strong attention to detail, and a solutions-focused mindset to...

  • Customer Service Representative

    2 weeks ago

    Wollongong City Council, Australia IMB Bank Full time

    OverviewAre you ready to start a rewarding career in banking? As a Customer Service Representative, you will join our Shoalhaven branches in providing great service and support to IMB Customers in relation to their financial needs. Two part time opportunities available: 28 hours a week based at Ulladulla (Monday - Friday), and 15 hours a week based at Nowra...

  • Customer Service Representative

    2 weeks ago

    Wollongong City Council, Australia Illawarra Mercury Full time

    OverviewAre you ready to start a rewarding career in banking? As a Customer Service Representative, you will join our Shoalhaven branches in providing great service and support to IMB Customers in relation to their financial needs. Two part-time opportunities available: 28 hours a week based at Ulladulla (Monday - Friday), and 15 hours a week based at Nowra...

  • Customer Service Representative

    7 days ago

    Wollongong City Council, Australia Illawarra Mercury Full time

    Supportive team environment with great career pathwaysPart time and casual opportunities, Monday - FridayExcellent training provided - experience not requiredAre you ready to start a rewarding career in banking? As a Customer Service Representative, you will join our Bega, Eden, and Merimbula branches in providing great service and support to IMB Customers...

  • Customer Service Representative

    1 week ago

    Wollongong, New South Wales, Australia beBeeCustomer Full time $1,650 - $1,800

    Job Title:Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at our new retail location.Your primary focus will be on understanding our customers' needs and ensuring they are met to the best of your abilities.

  • Customer Service Representative – Dental Industry

    1 week ago

    Wollongong City Council, Australia VNS Global Pty Ltd Full time

    OverviewAdd expected salary to your profile for insightsWant a job where you truly make a difference — and grow while doing it?Join NSWDental Lab, a fast-growing, tech-forward dental lab serving practices across Australia. We're looking for a Customer Service Representative who thrives in a dynamic environment, loves working with people, and has dental...